Job Description

Job Title

: Warranty Claims Administrator (Temporary 6-Month Term) Regina


Reports To Engineering Manager

Summary

The Warranty Claims Administrator handles warranty and service-related tasks, including answering calls, processing claims, assistaing with troubleshooting, and ensuring customer satisfaction. Additional responsibilities include training, investigating unsettled claims, coordinating with service teams, and maintaining accurate records and reports.

Core Competencies

Customer Focus Communication Teamwork Problem Solving Accountability and Dependability Ethics and Integrity

Job Duties

Answer and direct calls in a professional manner Handle warranty and service inquiries, complaints, and provide product troubleshooting as required. Record and process claim information as per company specifications, including the creation of a warranty sales order Communicate with the dealer and/or customer to identify potential service dates. Develop a plan to address the service issue, and review with the service team. Ensure approved warranty and service jobs are carried out to customer satisfaction and terms of sale Track and record warranty claims using the Warranty Ticket System, and create reports Investigate and track overdue, unsettled claims Check, verify, process, document and file warranty forms Assist with Warranty Service Crews as required in the field. Provide on-site training to dealers and/or customers as required upon delivery of new products. Accountable for providing support on customer account inquiries/discrepancies - by phone, email, etc.

Requirements

Ability to handle multiple priorities and meet deadlines in a fast-paced environment. Time and priority management skills; ability to identify important/urgent information and prioritize daily tasks. Proficiency in the use of Microsoft Office programs, specifically Excel, Word and Outlook A minimum of 3-5 years experience in customer service or warranty service in the field. Experience in processing warranty claims an asset. Communication etiquette, courtesy, and interpersonal skills required. Excellent organizational skills High level of attention to detail.

Communication

Production Management Quality Control Team Managers Sales Design Other Meridian locations Customers Dealers Suppliers Associations Government

Working Conditions

Ability to use desktop computer and peripherals Overtime as required Lifting or moving up to 50lbs may be required Mainly office environment Some exposure to manufacturing floor and outdoor sites Some travel required
Meridian Manufacturing Inc., supports employees and candidates by providing reasonable accommodations in the workplace. Accommodations are available on request for candidates taking part in the selection process.