Job Description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.


At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.


We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Temporary - 6 Month Term - As a Counter Sales & Material Handler, you will play a dual role in supporting both customer-facing sales and warehouse operations. You will be responsible for delivering exceptional customer service at the sales counter while also ensuring accurate and efficient handling of materials in the warehouse. This hybrid position requires strong communication skills, attention to detail, and a proactive approach to both sales and logistics.


Key Responsibilities:


Customer Service & Sales Support:

Assist customers at the counter with product inquiries, recommendations, and order processing. Enter, pick, and pack sales orders generated at the counter. Research product for customers and provide recommendations on our assortment of product Promote products and drive sales growth through merchandising and customer engagement. Generate sale leads by networking with customers. Process returns and warranty claims, ensuring compliance with company procedures. Assist other teammates in servicing customers at the counter Follow up on backorders and provide accurate delivery timelines to customers Maintain, stock and clean the counter area including any merchandising displays Inform the buyer when stocks levels are low Perform other tasks as requested by the Profit Centre Manager


Warehouse & Material Handling:

Pick, pack, and ship customer orders accurately and efficiently Load and unload trucks using forklifts and other material handling equipment Receive, verify, put away and organize incoming vendor shipments and customer returns Document shipping discrepancies and initiate freight claims when necessary Identify and store special order or damaged materials appropriately Maintain warehouse cleanliness and safety by removing debris and reporting hazards Notify supervisors of inventory discrepancies or damaged materials Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent; College and/or University degree is an asset Previous customer service and/or warehouse experience preferred Strong customer service and verbal communication skills Excellent relationship-building skills with customers, vendors, and teammates High attention to detail and accuracy in order processing and inventory handling High level of organization, cleanliness and great attention to detail Ability to learn and operate applicable software systems for order processing and inventory management Experience working in a fast-paced, dynamic environment; being able to multitask and balance multiple tasks Intermediate math skills with strong attention to detail and accuracy Ability to learn and safely operate material handling equipment (forklift certification is an asset) Possess a strong work ethic and a high standard of integrity Ability to work well independently and collaboratively in a team setting Knowledge of health and safety regulations within a warehouse, training will also be provided Physically capable of lifting and moving heavy materials safely

Preferred Skills:

Previous experience with or knowledge of plumbing and building products sold at the Profit Centre Ability to use the Internet as a resource to solve problems and find alternative solutions for customers Experience using Word, Excel, and Outlook an asset

Additional Information

Salary Range - $40,000 to $42,000 annually


Temporary - 6 Month Term

Why Join Our Team?

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training Growth potential with competitive salary, benefits, and profit sharing A career with a solid, stable company with strong core values Participation in our pension plan with employer contributions Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.