Job Description

Position: Warming Centre Supervisor

Position Type:

Non-union, Fixed term Contract (November 25, 2025 - April 30, 2026)

Duration:

November 01, 2025 until April 15, 2026

Shifts:

Full-Time | Monday-Friday (9.00 am -5.00 pm)

Christie Ossington Neighbourhood Centre (CONC) is a multi-service, community-based organization committed to providing inclusive, accessible, and anti-oppressive services. We are hiring a

Warming Centre Supervisor

to support the operations of our winter Warming Centre, providing essential services to individuals experiencing homelessness.

This leadership role ensures effective program delivery, strong staff support, and high-quality, client-directed service throughout the winter season.

Key Responsibilities

Lead and support Shift Supervisors to deliver inclusive, client-centered services in a fast-paced shelter setting. Oversee activation of the Warming Centre upon City of Toronto Cold Weather Alerts. Manage day-to-day operations, scheduling, on-call staffing, and emergency replacements. Coordinate delivery of Breaking Barriers workshops on site. Ensure program meets City of Toronto Quality Assurance requirements. Maintain communication with supervisors and liaise with internal teams for facility and operational needs. Build and maintain community partnerships and referral pathways. Support data collection, outcome tracking, and reporting. Supervise Peer Staff meetings, training, and development. Uphold TSSS Shelter Standards and the CONC Code of Conduct.

Qualifications

Bachelor's or Master's degree in Social Work, Psychology, or related discipline. At least 2 years' experience supporting vulnerable adults experiencing homelessness, mental illness, or complex health needs; shelter experience preferred. Minimum 1 year of supervisory experience or demonstrated leadership equivalent. Knowledge of unionized environments and Collective Agreements considered an asset. Strong communication, crisis management, organizational, and interpersonal skills. Knowledge of Anti-Oppression and Anti-Racism frameworks. Ability to work flexible hours, including some evenings and weekends. Standard First Aid & CPR; Non-Violent Crisis Intervention; Trauma-Informed Care required. Second language an asset.
CONC is an equal-opportunity employer and strongly encourages applications from people who are Indigenous, Black, racialized, 2SLGBTQIA+, newcomers, and people with lived experience of homelessness or mental health challenges.

We value a diverse workforce and strongly encourage applications from people with lived experience, including

Indigenous, LGBTQ2S+, Trans, racialized, and disabled persons

.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: Up to $74,000.00 per year

Work Location: In person