Job Description

Job Details

We are seeking a Warehouse Supervisor to support the Cross Border Pickups Operations and Management team in ensuring the day-to-day retail operations are running smoothly, accurately, and efficiently. The Supervisor is responsible for reviewing all shipping records daily and preparing all necessary documents required for Customs clearance. Responsibilities also include handling escalated customer issues and assisting with implementing process improvement. The Supervisor is to work closely with the US team to prevent any importing issues with restricted products and improper documentation and declarations.

Essential Duties and Responsibilities

Oversee daily warehouse, shipping, storefront, and cross-border operations, ensuring accuracy, efficiency, and compliance. Lead and coordinate staff across shipping, receiving, inventory, logistics, and customer operations. Implement standard work procedures, resolve operational issues, and report on performance and KPIs. Ensure safety, security, health, and customs compliance across all facilities and cross-border activities. Act as the primary escalation point for carrier, broker, driver, operational, and customer issues. Manage customs and shipping documentation (including PAPS and BorderConnect) to ensure uninterrupted U.S. movements. Coordinate multi-site operations across Sladeview, Markham, Kamato, and U.S. locations to ensure consistency and service quality. Oversee training, scheduling, payroll inputs, performance reviews, and workforce planning. Optimize dispatch, routing, pickups, deliveries, and warehouse flow to control costs and prevent congestion. Maintain accountability for facilities, equipment, customer service outcomes, and overall operational performance.

Skills and Competencies:

Strong communication and team leadership abilities Detail-oriented with good organizational and time management skills Ability to handle fast-paced environments and prioritize tasks Basic data reporting and analytical thinking Comfortable using warehouse software and learning new tools Dependable, proactive, and solutions-focused Must be available to work Saturday

Qualifications:

3-5 years of warehouse or logistics supervision experience Experience in distribution, fulfillment, or 3PL environments preferred Strong understanding of fulfillment operations and warehouse workflows High school diploma or equivalent required; post-secondary education in logistics or business is an asset

Hours

11:00 am- 7:00 pm Monday - Friday 10:00 am - 2:00 Saturday
Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

Company events Dental care Extended health care On-site parking Paid time off
Ability to commute/relocate:

Mississauga, ON L4W 2N2: reliably commute or plan to relocate before starting work (required)
Application question(s):

Applicant should be available to work Saturday each week.
Work Location: In person