Job Description

The Warehouse & Operations Manager oversees warehouse and distribution activities across multiple sites in Canada and the United States, ensuring safety, accuracy, and efficiency. This role drives measurable continuous improvement (CI) and promotes the smart adoption of technology to simplify processes, enhance visibility, and improve the operator experience.

Working closely with the VP of Operations, this individual will also support major strategic and capital projects -- such as new facility setups, process reconfiguration, and prototype trials.

For candidates with strong manufacturing experience, the scope of this role may expand to include leadership and oversight of select production operations, manufacturing process improvements, or plant-level initiatives.

Key Responsibilities:

Operations Management:

Oversee daily warehouse operations, including receiving, storage, picking, packing, and shipping. Ensure timely and accurate order fulfillment to meet customer expectations. Optimize warehouse layout, workflow, and inventory processes to maximize efficiency.

Inventory Control:

Maintain accurate inventory records and conduct regular cycle counts. Investigate and resolve discrepancies between physical and system inventory. Monitor stock levels and coordinate with procurement for replenishment.

Team Leadership:

Lead, coach, and evaluate warehouse staff to ensure high performance. Develop schedules, assign tasks, and manage shift operations. Foster a positive and safe work environment that motivates employees.

Safety & Compliance:

Enforce workplace health and safety policies in compliance with OSHA/WHMIS standards. Conduct safety audits, training, and incident investigations. Ensure regulatory compliance for hazardous materials and shipping requirements.

Process Improvement & Reporting:

Track KPIs such as order accuracy, on-time shipments, productivity, and inventory accuracy. Implement Lean, Six Sigma, or other process improvement initiatives. Prepare operational reports for senior management and recommend improvements.

Budget & Cost Management:

Monitor operational budgets, labor costs, and resource utilization. Identify cost-saving opportunities without compromising service quality.
QUALIFICATIONS

Bachelor's degree in Operations, Supply Chain, Logistics, or a related field (or equivalent experience). 7+ years of progressive experience in warehouse and distribution management, including multi-site leadership. Proven track record of implementing measurable CI initiatives and driving technology adoption. Strong understanding of both Canadian and U.S. logistics, safety, and labor standards. Experience with ERP/WMS systems (Microsoft Dynamics, SAP, NetSuite, or equivalent).

Experience in manufacturing operations, process engineering, or plant leadership is a strong asset and may expand the role's scope to include manufacturing oversight.

Job Type: Full-time

Pay: $115,000.00-$130,000.00 per year

Application question(s):

What type of CI do you use to identify waste, streamline processes and deliver quantifiable improvements?
Experience:

Warehouse Operations Manager: 7 years (preferred) Manufacturing Industry: 7 years (preferred)
Work Location: In person