Job Description

Reports to :

Vice-President, Operations - International

Location:

Pointe-Claire, QC



Bring your creativity and fresh thinking to WALTER Surface Technologies. Since 1952, WALTER has built a reputation for high quality and innovation in surface treatment technologies and a global leader in high-performance solutions for the metalworking industry. Our core philosophy centers on empowering customers to work smarter and achieve excellence through the best technology, products, performance, safety, and durability--driving increased productivity and profitability.

Job Summary:

The Warehouse Operations Manager is fully accountable for end-to-end warehouse, distribution, and production operations at the Montreal site, while also providing operational leadership, coverage, and best-practice alignment across multiple sites.



This role requires a hands-on, strategically minded leader who combines strong operational execution with business acumen, people leadership, and cross-functional collaboration. The incumbent owns site performance, safety, service levels, inventory integrity, and team development, while contributing to broader business objectives.



The role also oversees the development, implementation, and governance of policies and procedures to ensure efficient, compliant, and scalable warehouse and facility operations, while ensuring timely receipt of products and maximizing order fulfillment to meet customer service expectations.

Key Responsabilities:

Site Ownership - Montreal

Own end-to-end warehouse and production operations, ensuring safe, efficient, and uninterrupted execution across receiving, storage, production coordination, inventory control, order fulfillment, and shipping. Lead workforce planning, scheduling, and performance management to deliver service, quality, safety, and cost targets. Drive continuous improvement initiatives to improve productivity, throughput, quality, and cost performance, including achieving annual operating profit targets. Ensure full compliance with environmental, health, safety, regulatory, and corporate standards; proactively identify, investigate, and mitigate operational risks. Optimize warehouse layout, space utilization, equipment, and workflows to maximize efficiency and minimize loss or damage. Maintain strong inventory governance through cycle counts, audits, root-cause analysis, and corrective actions; own strategies to optimize stock levels, reduce MOQs, and minimize working capital. Act as the operational liaison between R&D and production, providing manufacturing input on new product development, process feasibility, and expansion of the chemical product line. Oversee international chemical production activities (BCI), ensuring alignment with global standards and close coordination with commercial teams. Own and continuously improve WMS/TMS/DMS and Tecsys systems to support operational scalability, data integrity, and future systems integration.

Leadership et couverture multisites

Assurer le leadership operationnel, le soutien et la couverture de plusieurs entrepots et sites de distribution, selon les besoins. Standardiser les processus, les indicateurs cles de performance et les meilleures pratiques sur tous les sites afin de favoriser la coherence, l'evolutivite et la resilience operationnelle. Collaborer avec les responsables des sites et les equipes de l'entreprise pour la planification des capacites, l'optimisation de l'empreinte et les initiatives de croissance.

Esprit strategique et sens des affaires

Traduire les objectifs commerciaux et operationnels en plans d'execution clairs, en priorites et en resultats mesurables. Developper, analyser et presenter des tableaux de bord operationnels et des indicateurs cles de performance ; identifier les tendances, les risques et les opportunites d'amelioration afin de permettre la prise de decisions fondees sur des donnees. Contribuer a la budgetisation, aux initiatives de controle des couts, a la strategie d'inventaire et a l'optimisation du transport. Evaluer les performances des distributeurs et des transporteurs a l'aide de tableaux de bord ; mener des actions d'amelioration afin d'ameliorer les niveaux de service et de reduire les retrofacturations.

Leadership et gestion d'equipe

Diriger, encadrer et developper une organisation d'entreposage et de production hautement performante. Instaurer une culture de securite, de responsabilite, d'amelioration continue et d'appropriation operationnelle. Gerer le recrutement, l'integration, la formation, la gestion des performances, la planification de la releve et les relations avec les employes. Maintenir une approche de leadership pratique, en fournissant un soutien sur le terrain si necessaire pour assurer le succes operationnel.

Knowledge, skills and abilities:

Proven experience leading

warehouse and distribution operations

,

ideally across

multiple sites

.

Strong understanding of

production-support environments

,

distribution, transportation, and inventory management. Demonstrated

strategic mindset and business acumen

,

with the ability to link operations to financial, customer, and service outcomes. Advanced leadership and people management skills, with experience building and motivating teams. Strong analytical skills with comfort using KPIs, dashboards, and operational reporting. Proficiency with warehouse management systems (WMS), ERP (Tecsys experience an asset), distribution, and transportation management systems Experience with RF scanning technology. Excellent communication skills, both written and verbal.

Education & Experience:

Bachelor's degree in Supply Chain, Operations Management, Business, or a related field, or equivalent experience. 10+ years of progressive experience in warehouse, distribution, and/or production operations. Demonstrated success managing teams in fast-paced, operational environments. Experience with warehouse setup, layout optimization, and facility improvements. Strong knowledge of WHMIS and safety management systems. Forklift and warehouse equipment certification preferred. Willingness to travel occasionally for meetings, training, and multi-site support. * Fluent in both English and French written & spoken due to interactions with multi site internal & external customers.