Job Description

WHY DO WE NEED YOU?
WHATS THE JOB? We are presently looking for a Warehouse Customer Service Associate at our Fredericton branch. Schedule: Monday to Friday
Status: Full Time, permanent, On-site Heres what youll be responsible for in this role

• Deliver an outstanding customer service experience
• Respond to customer inquiries through busy walk-in traffic and via phone
• Keep products pricing and availability up to date
• Supply and inform clients of pricing, credit terms as well as entering orders in the system
• Loading and unloading material
• Order Picking
• Forklift Driving
• Inventory cycle counts
• Collect payments for cash account orders
• Investigate and troubleshoot customer service issues
• Process special materials orders in accordance with standard procedures
• Maintain customer data and update changes to existing accounts in the corporate database
• Address client inquiries regarding status of orders, payment, refunds, etc.
• Forward customer leads to appropriate sales personnel
• Actively participate in annual physical inventory count
• Other duties as required.

IS THIS JOB FOR YOU?
Here is whats important to have to apply:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• 3-5 years experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer literate; knowledge of MS Windows and Office a must
• Excellent organizational skills
• Forklift license would be an asset
• Be able to lift up to 50 lbs
• Enjoys working in a fast-paced environment.

A LITTLE MORE ABOUT US
HERE WE GROW AGAIN! On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.
In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Warehouse Customer Service Associate at our Fredericton branch to join our team.
TO MAKE SURE NOTHING IS FORGOTTEN
We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

• Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture
• Excellent healthcare benefits package
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Financial Security: Competitive RRSP plan
• Volunteer Day off: Give back to the community - each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
• LiveWell Program: Rewarding you for living a healthy lifestyle.
• And more!

Legal Statement
WHY WORK WITH US? At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home. To learn more about us visit www.certainteed.ca and www.kaycan.com We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted. To stay in touch with Kaycan, follow us on LinkedIn, Facebook and Instagram.
Job Reference: CAN00893