Job Description

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The incumbent is responsible for loading and unloading products using material handling equipment such as reach, forklift, pump truck and pallet. Provide exceptional customer service in a wholesale distribution branch environment. This position will be an morning shift with working hours from 8 AM - 5 PM, Monday to Friday.

Principal tasks:

Provide exceptional customer service;
Interact with customers in person, on the phone or via email;
Loading and unloading products in a timely manner to meet delivery deadlines and customer commitments;
Physically receive goods, confirm quantities and enter in to the computer system;
Picking, packing and shipment of customer orders or warehouse transfers, courier deliveries, including preparing documentation for shipment;
Put away products in correct areas, stock shelves and organize overstock locations;
Participate in the daily cycle counts and annual physical inventory;
Verify accuracy of work completed;
Safe operation of material handling equipment in a potentially limited space;
Ensure good housekeeping including organizing of warehouse and showroom environment, i.e. keeping shelves and work areas clean;
Maintain a safe work environment by abiding by all company and legislative safety regulations;
Collaborate with team to achieve company results;
Other duties as assigned by your supervisor.

Requirements:

Previous experience operating a forklift (counterbalance)
High School completed
Dangerous Goods certification an asset
Ability to lift or move heavy products (up to 50lbs.)
Team player with organizational skills
Ability to work under pressure
Initiative & resourcefulness
Strong work ethic and positive team attitude
Enthusiasm for customer service

Work conditions:

• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Contribution to a group RRSP upon hiring
• Employee assistance program (psychological, financial, legal and parental support services)
• Access to telemedicine with health professionals by chat or secure video session from day 1
• Contribution to membership in a fitness center
• Reimbursement of membership or renewal of a professional order
• Anticipated vacation program