Job Description

Overview

Were looking for Wage Rate Officers to assist our Wage Rate setting unit with determining both short-term and long-term wage rate decisions. In this role, youll use exceptional customer service skills to accurately establish and communicate wage rate decisions to clients both verbally and in writing. If you enjoy providing excellent, timely customer service in a compassionate and professional manner, consider applying!

How youll make a difference: Youll connect people with the services and answers they need.

Where youll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, youll work primarily from your B.C. home and occasionally in our Richmond office once training has completed.

What you\'ll do

• Establish initial and long-term wages rate according to Workers Compensation Act and Board policies
• Review claims to identify missing and/or conflicting wage information
• Conduct thorough investigation of employment history and pattern of employment
• Gather employment, work pattern and earnings information
• Decide wage rate based on a weighing of all relevant evidence
• Communicate verbally and in writing to workers and other affected parties to ensure they are fully aware and understand the wage rate decisions

Is this a good fit for you?

Were looking for people who can:

• Organize, prioritize, and manage a high-volume workload in an environment that requires multi-tasking and includes frequent interruptions under the pressure of time constraints
• Listen, question and probe for relevant information in situations that can be sensitive, emotional and sometimes hostile, using tact and assertiveness
• Respond to workers and other affected parties in a caring, respectful, and objective manner in sensitive or difficult circumstances
• Clearly, concisely, and accurately explain complex information both verbally and in writing
• Perform mathematical calculation and analyze and calculate financial data accurately
• Convey unfavorable information while attempting to achieve a positive outcome

Your background and experience

• Excellent English communication skills, both written and verbal
• Must type a minimum of 35 words per minute

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm youre legally entitled to work in Canada

WorkSafeBCs COVID-19 Employee Mandatory Vaccine Policy (the Policy) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. Were honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

Whats it like to work at WorkSafeBC?

Its challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, youll have access to services and benefits that help you get the most out of work and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC