Job Description

JOB SUMMARY

Reporting to the Supervisor of Volunteer Services and working at the front desk of Siloam Mission, this position welcomes and assists volunteers as they come for their shift and answers general questions from volunteers and the public about volunteering at Siloam Mission. This position will create positive volunteer experiences and enhance the care provided to volunteers on a more personal level.

KEY DUTIES & RESPONSIBILITIES

Working with Volunteers

\xc2\xb7 Provide orientations to new volunteers;

\xc2\xb7 When needed, host volunteer groups in Clothing Sorting;

\xc2\xb7 Conduct tours for volunteer groups, individuals, donors, and community members;

\xc2\xb7 Ensure policies are followed by all volunteers;

\xc2\xb7 Work alongside volunteers in the different available areas to create an atmosphere of care and appreciation for volunteers;

\xc2\xb7 Advocate on behalf of volunteers and volunteerism at Siloam Mission.

Administrative

\xc2\xb7 Answer emails, phone calls, and voicemails;

\xc2\xb7 Track volunteers, their experiences, and their hours using current Volunteer Services database systems;

Working with other Departments

\xc2\xb7 Liaise between Volunteer Services and all other departments involved with volunteering and providing support by: * Providing introduction of new volunteers to their supervisors;

• Conduct informal follow-ups;
• Aid departments in volunteer-related issues;
• Alert Volunteer Coordinators when a volunteer shortage appears imminent;
• Assist other departments when there is a shortage of volunteers.

EDUCATION & EXPERIENCE

\xc2\xb7 Must have a heart for the disadvantaged community that we work with.

\xc2\xb7 Relevant trainings such as NVCI, ASIST, Mental Health First Aid, CPR and First Aid, Volunteer Management Level 1 \xe2\x80\x93 2, CVA Certification are an asset

KNOWLEDGE/SKILLS/BEHAVIORS

\xc2\xb7 Good working knowledge of Microsoft Applications

\xc2\xb7 Superior interpersonal and written/oral communication skills

\xc2\xb7 Ability to speak in public and lead tours

\xc2\xb7 Demonstrate ability to work as part of a team

\xc2\xb7 Physically active and able to stand for long periods of time

\xc2\xb7 Outgoing attitude

\xc2\xb7 Flexibility and ability to quickly adapt

\xc2\xb7 Demonstrate accountability, take initiative, and problem solve

\xc2\xb7 Multi-task and function under stressful conditions

RELATIONSHIP

\xc2\xb7 Volunteers & staff from various departments

WORKING CONDITIONS

\xc2\xb7 Hours of work vary with daytime and evening shifts for weekdays and weekends

\xc2\xb7 Some lifting of up to 50lbs when organizing events for volunteers (optional)

\xc2\xb7 Office environment

\xc2\xb7 Hazardous conditions could potentially include unpredictable or risky behaviours from community members

WORKPLACE HEALTH AND SAFETY

The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.

\xc2\xb7 Provides a safe environment by ensuring adherences to Workplace Safety and Health

\xc2\xb7 Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.

\xc2\xb7 Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility\xe2\x80\x99s Fire, Disaster and Evacuation Plan.

\xc2\xb7 Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

Siloam Mission