Job Description

Be the Spark that ignites the potential in people!

At our YMCA, we believe in the power of people. Every day, our dedicated volunteers bring energy, positivity, and inclusivity to everything they do. Volunteers are an integral part of our team, donating their time, experience and talents to collectively work to ignite the potential in people.


We seek volunteers who are looking for opportunities to give back to their community, meet new people and gain new experiences.

Apply now to become a valued member of our Volunteer Team and learn about the perfect opportunity for you!

About the Role:

The YMCA Experience team in our Centres are often the first point of contact for our new and regular YMCA members, playing an important role in building and maintaining relationships with our members. As a volunteer member of our YMCA Experience team, you will provide quality customer service and support to our members.

Responsibilities:

Provide a fulsome welcome experience greeting members to the Centre and validate memberships. Understand the needs of our members and provide resources on applicable programs and services. Administrative duties as assigned. Role model a personal commitment to a healthy lifestyle. Demonstrate YMCA values in all interactions by delivering service responsibility, honesty and with care. Respect the confidential information of members/participants/guests. Learn customer service best practices using our YMCA Experience Manual and training from peers and supervisors. Ensure an excellent impression by maintaining a clean and organized work area.

Qualifications:

Ability to make others feel like the YMCA is a place they belong. Previous customer service experience is an asset. Able to obtain a Police Information Check with Vulnerable Sector Search.

Why volunteer at our YMCA?

YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.



Joining the Y as a volunteer means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

Our Commitment to Equity, Diversity, and Inclusion:

Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.



If we can make the recruitment process more accessible for you, please let us know when we reach out about a volunteer opportunity so we can work with you to accommodate your needs.



In keeping with our commitment to safety and child protection, all volunteers are required to provide a satisfactory Police Information Check with Vulnerable Sector Check prior to their first shift and every three years thereafter.