Job Description

JOB STATEMENT

The Volunteer Coordinator role is a dynamic role that fulfills both the needs of the volunteer program as well as engages the community in various events and informational sessions. This role is 25 hours a week, with some weekends and evenings being required. The Volunteer Coordinator is responsible for many tasks including but not limited to, recruiting, training and sustaining the incoming volunteers and attending community engagement events to provide educational awareness.

PRIMARY RESPONSIBILITIES OF THE VOLUNTEER ADMINISTRATION POSITION

Managing the daily coordination, direction and scheduling of Grace Inn's Volunteer Program. Accountable for the recruiting, training, coaching and support of volunteers. Work with supervisory staff to ensure volunteers receive role specific training. Ensure effective and up to date communication is provided to the volunteer team including researching and writing volunteer policy and procedures with the support of the Operations Manager. Develop individual and team training plans for volunteers and facilitate when necessary. Responsible for ensuring all Standard Operating Procedures (safety, security and procedures) are documented and maintained. Assess the needs of the Shelter and recruit suitable volunteers to provide adequate support. Participate as required with Grace Inn's cross functional department projects requiring volunteer support. Working with multiple agencies across different sectors in order to establish good working relationships with stakeholders and service partners. Continuously learn and apply volunteer program best practices and ensure that legislation and policy related to volunteering are maintained. Participate in social events in the community to share information about Grace Inn Shelter and Shiloh House. Assist in providing social media content for both Grace Inn Shelter and Shiloh House.

QUALIFICATIONS

Education in Volunteer Management, Event Planning Two years in related experience with volunteer administration, knowledge of the population Grace Inn serves Highly motivated self-starter, with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment and meet critical deadlines. Experience in training or group facilitation, event coordination is considered an asset Ability to work with diverse communities and exercise mature judgment. Excellent interpersonal and communication skills, both written and verbal. Computer skills with proficiency in Microsoft Office Knowledge and understanding of data collection and interpretation. Sensitivity to the needs & issues of homeless persons, persons living with trauma, persons with disabilities, (mental illness, alcohol and other drug problems, etc.). Non-Violent Crisis Intervention is an asset. An understanding of shelter and transitional operations Experience in customer service leadership with a solid understanding of customer needs and drivers of customer satisfaction; experience in customer relations is an asset Experience in developing and delivering training programs is preferred

PREFERRED SKILLS

Understanding of, and commitment to the use of harm reduction strategies in the provision of services. Understanding of, and commitment to the use of evidence-based practices, including housing-first, trauma-informed care, and crisis intervention. Creative, dynamic, flexible, and resourceful personality with the ability to infuse staff and guests with enthusiasm and optimism. Tolerance of stressful situations and the ability to deal with stress constructively. Able to quickly adapt to the unpredictable environment of the shelter and balance competing priorities. Strong organizational and time management skills. Proficiency in google workspace and volunteer management software (or willingness to learn). Ability to work independently and as part of a team.
Job Type: Part-time

Pay: From $24.00 per hour

Expected hours: 25 per week

Benefits:

Employee assistance program On-site parking
Ability to commute/relocate:

Belleville, ON K8N 3C7: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Can you tell us about your previous experience working with volunteers or in a coordination role?
Education:

DCS / DEC (preferred)
Work Location: In person