Job Description

OverviewAre you enthusiastic about delivering level 2 support services for internal clients\' inquiries regarding telecommunication technology? Are you eager to gather customer requirements, diagnose issues, suggest solutions, and educate customers on telecommunication hardware, applications, and operating system software? We are seeking a Voice Specialist who can provide solution recommendations based on their technical expertise and industry best practices.In this position, you will be responsible for installing and maintaining telecommunication hardware and associated software products. You will also troubleshoot issues and make decisions to resolve problems of medium to high complexity.How you\xe2\x80\x99ll make a difference: you\xe2\x80\x99ll be using leading-edge technology to help connect British Columbians to healthy and safe workplaces.Where you\xe2\x80\x99ll workWorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position. As this is a client facing role you will be working from our Richmond office as required to service clients and occasionally from your home within the province of B.C.What you\'ll do

• Manage Level 2 support for telecommunication setups in-house.
• Coordinate installations of telecommunication and collaboration hardware with stakeholders.
• Plan and execute implementation schedules for new systems, including phones and collaboration tools.
• Handle hardware relocations per client requirements, configuring applications as needed.
• Serve as a technical consultant, offering insights and exploring alternatives for project teams, while also tracking and analyzing incident trends and proposing improvements to standards and procedures.

Is this a good fit for you?We\xe2\x80\x99re looking for someone who can:

• Troubleshoot technical issues and implementing new systems.
• Communicate for coordinating with management, end users, and project teams.
• Organize and Plan, as well as track and analyze statistics and adept at time management is crucial.
• Problem-Solve technical issues and be proactive in suggesting changes to standards and procedures to improve processes.
• Adapt and be Agile by keeping informed about new developments in voice communication technologies. Being adaptable and having a willingness to continuously learn and update skills in this rapidly evolving field is essential for success.

Your background and experience:

• A Degree in Information Technology or a Computer Science related discipline.
• A minimum of 6 years of directly related work experience in one of the following: Telecommunications technology support, Telecommunications systems implementation or Telecommunications systems planning.

We\xe2\x80\x99ll consider an equivalent combination of education and experience.Important to knowBefore we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsAs a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Health care and dental benefits
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .Salary: $40.35 - $43.57/hourlyWant to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC