Job Description

The scoop on Nextologies

If you're the kind of person who loves solving complex technical puzzles, thrives in a fast-paced broadcast environment, and takes pride in keeping live television on air -- we want you on our team.

At Nextologies, the

VNOC Support team (Video Network Operations Center)

is the heartbeat of our global broadcast operations. You'll be on the front line ensuring the quality and stability of more than 1,000 television channels we transport and support worldwide. We're looking for sharp,

technically minded individuals

who are ready to learn, adapt, and grow within a cutting-edge media technology company.

Since 2009, Nextologies has helped clients transform and accelerate their businesses through world-class broadcast technology and infrastructure. Trusted by major broadcasters and enterprise corporations, we deliver and manage tailored solutions that power the future of live television.

Innovation drives everything we do and diversity drives innovation. We're proud to be an equal-opportunity employer, and we value people for their ideas, curiosity, and drive. Join a team where your technical skills matter, and your contribution has real impact.

What we are looking for:

Hands-on experience in a broadcast and a technical support environment -- VNOC or Master Control experience is strongly preferred.

A professional with the ability to communicate effectively with clients and internal teams to ensure timely and precise resolution of complex support escalations.

Solid technical aptitude

with working knowledge of video signal flow, broadcast systems, and IP-based technologies. Ability to work calmly and think logically under pressure in a fast-moving, live environment. A natural problem-solver who's motivated by challenges and continual learning. Hands-on experience with encoders, transcoders, and monitoring dashboards (an asset). Experienced in signal flow from acquisition to final transmission (an asset). Strong understanding of SDI baseband routing using hardware router systems (an asset). Knowledge of video formats (1080i, 720p), codecs (H.264/H.265), and MPEG-TS structure Only candidates that are flexible to work a

rotating 24/7 shift schedule

, including overnights, weekends, and holidays will be considered. On-site role located at our headquarters in

Markham, ON

.

Some of your responsibilities include:

Monitoring 1,000+ television channels to ensure broadcast quality and uptime. Managing incident tickets -- opening, updating, and closing efficiently. Performing content insertions and ensuring playout accuracy. Operating broadcast automation, routing, and video playout software. Investigating, diagnosing, and resolving signal or equipment issues. Communicating clearly with clients and internal engineering and network teams. Supporting live broadcasts and emergency operational events. Assisting with system maintenance and infrastructure testing. Participating in on-call rotations and flexible shift coverage as required.

What you must bring:

Current experience in a video broadcasting or live transmission environment.

Hands-on experience

with IP protocols (HLS, SRT, UDP) and video analysis tools such as FFmpeg, TSReader, StreamXpert, SDI analyzers, and routing systems. Experience using network troubleshooting and diagnostic tools to identify and resolve connectivity or performance issues. Strong technical and analytical skills, with a passion for troubleshooting. Ability to make sound decisions under time pressure. Excellent multitasking and organizational ability. Strong written and verbal communication skills -

This is a critical and a mandatory role prerequisite

. Eagerness to learn new technologies and adapt to evolving workflows. Confidence in identifying when to escalate technical issues to senior staff. Team-oriented mindset with the ability to work independently when needed.

Flexibility to work across all shift rotations, including weekends and holidays.

Compensation:

Compensation: $48,000 per year Job Type: Permanent, Full-time (Salary) Compensation will be re-evaluated after the three-month probationary period, based on performance.

Schedule:

Rotating shifts -- mornings, afternoons, overnights Monday to Sunday (includes weekends and holidays)

Candidates will only be considered if they are flexible to work any shift with no limitations

Job Type: Full-time

Pay: $48,000.00 per year

Ability to commute/relocate:

Markham, ON: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (preferred)
Language:

English (required)
Work Location: In person