Job Description

The Kitimat Museum & Archives is an independent, community-based, not-for-profit organization that preserves, interprets, and shares the cultural and natural heritage of Kitimat and the surrounding region. We are seeking a welcoming, organized, and community-minded Visitor Services & Retail Coordinator to join our team.

As the first point of contact for visitors, this position plays a vital role in shaping the Museum experience. The Coordinator provides outstanding customer service, oversees daily gift shop and consignment gallery operations, and supports Museum events and administrative functions. This is a hands-on, visitor-facing role ideal for someone who enjoys working with the public and coordinating engaging retail and cultural spaces.

Key Information

Role:

Visitor Services & Retail Coordinator

Location:

293 City Centre, Kitimat, BC V8C 1T6

Wage:

$30/hour

Schedule:

35 hours/week

Key Responsibilities

Visitor Experience

Welcome and assist visitors, providing information about exhibitions, programs, and local attractions. Respond to in-person, telephone, and email inquiries, directing them to the appropriate staff member when necessary. Promote Museum membership, events, and educational opportunities. Ensure the reception and public areas are tidy, welcoming, and well presented.

Retail & Consignment Gallery Coordination

Oversee daily operations of the Museum's gift shop and consignment gallery. Provide excellent customer service and assist visitors in selecting unique local art, books, and souvenirs. Manage inventory levels, including ordering, receiving, pricing, and displaying merchandise. Maintain accurate consignment records and prepare artist payments under the guidance of the Manager, Finance & Administration. Work with local artisans and suppliers to select merchandise that reflects the Museum's mandate and community character. Assist in maintaining and upgrading the point-of-sale system.

Administration & Museum Support

Record daily visitor statistics. Maintain accurate inventory reports. Support the preparation and posting of event materials and promotional displays. Assist with the setup, hosting, and cleanup of Museum events and exhibition openings. Support Museum staff with general office and administrative tasks as needed. Follow safety and security procedures for front-of-house operations.

Qualifications

High school diploma or equivalent (post-secondary education in administration, tourism, or museum studies is an asset). Minimum three years of experience in customer service, retail, or visitor services. Strong interpersonal and communication skills with a warm, professional demeanour. Proficiency with point-of-sale and basic computer software (Word, Excel, email). Strong organizational skills, attention to detail, and ability to manage multiple tasks. Interest in local history, culture, and the arts. Ability to work independently and as part of a collaborative team. Flexibility to assist with occasional evening or weekend events.

Compensation & Benefits

$30/hour working 35 hours/week. Comprehensive benefits package. Pension scheme. Two annual vacation weeks (accrued in the first year). Professional development opportunities.

About the Role

The Visitor Services & Retail Coordinator ensures that every visitor feels welcome and engaged. This role blends customer service, retail coordination, and museum support, offering an opportunity to make a meaningful contribution to the community's cultural life while working in a dynamic, public-facing environment.

How to Apply

Please submit a cover letter explaining your relevant experience and interest in working with the Museum, as well as an up-to-date resume to:

Bryce Mathew Watts, Executive Director

Kitimat Museum & Archives

293 City Centre, Kitimat, BC V8C 1T6

Applications will be accepted until the position is filled.

Job Type: Full-time

Pay: $30.00 per hour

Expected hours: 35 per week

Benefits:

Company events Company pension Dental care Extended health care Paid time off Store discount Vision care Wellness program
Work Location: In person