Job Description

About Kivi Park

Kivi Park is a not-for-profit outdoor recreation destination dedicated to promoting active living and connection to nature for all ages and abilities. With over 480 acres of trails, lakes, and amenities, Kivi Park offers year-round opportunities for hiking, biking, skiing, paddling, and community events that celebrate the outdoors.

Position Overview

The Visitor Experience & Admin Lead (Intern) plays a vital role in ensuring an exceptional experience for all park visitors while supporting the smooth operation of Kivi Park's facilities and programs. This position combines elements of visitor engagement, administrative coordination, and cafe support to help deliver a seamless guest experience from entry to exit.

Reporting to the Executive Director, this role offers a unique opportunity to gain practical experience in tourism management, operations, customer service, and business administration within one of Northern Ontario's premier outdoor destinations.

Key Responsibilities

Greet and assist visitors, ensuring a welcoming and inclusive guest experience.

Oversee cafe and visitor check-in operations, ensuring efficient and friendly service.

Manage administrative functions, including point-of-sale tracking, inventory management, and booking coordination.

Respond to guest inquiries via email, phone, and in-person, maintaining professional and helpful communication.

Support event logistics and programming, including set-up, registration, and on-site coordination.

Collaborate with staff and volunteers to ensure the park's facilities meet high cleanliness and service standards.

Track visitor feedback and assist in implementing improvements to enhance the guest experience.

Support marketing and communications efforts, including newsletters and social media coordination where needed.

Skills Development Opportunities

Tourism operations and customer experience management

Business administration and non-profit operations

Event and program coordination

Marketing, communications, and community outreach

Leadership and teamwork in an outdoor recreation setting

Qualifications

Post-secondary education in tourism, recreation, business, marketing, or a related field.

Excellent communication and interpersonal skills.

Organized, detail-oriented, and adaptable in a fast-paced environment.

Strong computer skills (Microsoft Office, Google Workspace, POS systems).

Enthusiastic about outdoor recreation, hospitality, and community engagement.

Must meet NOHFC Workforce Development Program eligibility requirements.

Funding Information

This opportunity is proudly supported by the Northern Ontario Heritage Fund Corporation (NOHFC) and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here: https://nohfc.ca/en/pages/programs/people-talent-program/workforce-development-stream

Candidate Criteria

Be a new entrant into the workforce, transitioning to a new career, or unemployed/underemployed and entering a new field.

Must not have previously participated in an NOHFC-funded internship under the 2020 mandate.

Must be 18 years of age or older.

Must be legally eligible to work in Canada.

Once hired, must reside in the Northern Ontario community in which they are employed.

How to Apply

Submit your resume and cover letter to klamarche@kivipark.com with the subject line: "Visitor Experience & Admin Lead".

Funding: This position is funded through the Northern Ontario Heritage Fund Corporation (NOHFC) Workforce Development Program.

Job Type: Fixed term contract
Contract length: 12 months

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Work Location: In person