Job Description

Virtual Meeting Logistics Coordinator

Looking to lead with structure, improve team culture, and elevate the client experience--all while working remotely and part-time? This could be your role.

Who We Are

At CondoVoter, we help communities govern smarter. As Canada's leading provider of secure, compliant, and efficient online voting and virtual meeting solutions, we empower thousands of homeowners, board members, and property managers to make informed, timely decisions.

Headquartered in Toronto and serving clients across North America, we're trusted by condominiums, HOAs, and community associations to simplify governance, support compliance, and keep owners engaged.

We understand the pressure property managers and support teams face. That's why we offer a new way forward--one that values your organizational strengths, offers flexibility, and allows you to play a key role in delivering seamless client experiences from behind the scenes.

Our culture is built on:

Service First:

We go the extra mile for clients and each other.

Integrity Always:

We do what's right, even when it's hard.

Accountability:

We take ownership and follow through.

Collaboration:

We lift each other up and win as a team.

Innovation:

We embrace change and evolve with our clients.

Why This Role Is a Great Fit

You enjoy building team culture and supporting others to succeed. You're detail-oriented, extremely organized, and thrive in fast-moving, service-first environments. You're motivated by improving systems, enhancing experiences, and driving client satisfaction. You love to problem solve, and quickly adapt to last-minute changes. You always think ahead, anticipating needs and potential issues before they arise. Your proactive mindset helps prevent last-minute surprises and keeps things running smoothly for the entire team. You want a part-time, structured leadership role with real impact and room for growth.

What You'll Do

Moderator & Hybrid Team Oversight

Act as the primary point of escalation for the moderation/hybrid technician team. Provide ongoing coaching, mentorship, and support to moderators--especially new hires. Create and manage a

moderator shadowing program

to support onboarding and development. Implement and lead

moderator workshops

to promote continuous growth and improvement. Foster a strong internal culture by building

communication structures and team cohesion

among moderators and hybrid techs.

Training, Quality, & Improvement

Maintain and regularly update all

moderator training documents and toolkits

. Review and enhance training schedules, presentation templates, and Zoom features to reflect best practices. Drive

coaching and quality assurance

, pairing moderators for peer mentorship and tracking performance. Collaborate with the internal team to continually

improve the meeting experience for clients

. Collect, review, and summarize post-meeting survey feedback. Identify opportunities for improvement and implement strategies based on the results. Reach out to clients for testimonials following positive feedback.

Logistics & Coordination

Schedule moderator and hybrid technician coverage for meetings, ensuring all shifts are filled. Track moderator

availability, time-off requests

, and maintain weekly scheduling calendars. Reconcile moderator hours and entries for payroll submission. Interview new moderator and hybrid technician candidates and complete the onboarding and training as required, supporting hiring as the team grows.

Reporting & Success Metrics

Track and report on team performance and success metrics (e.g. coverage, satisfaction, feedback, errors). Monitor and analyze trends related to client satisfaction and internal team performance. Continually

strive to enhance the client experience

through process improvements and innovation.

Who You Are

Strong communicator and team leader with a knack for operations. You're comfortable making decisions and leading processes, but also know when to escalate or ask for input. You're familiar with online meeting tools like Zoom, Slack, Monday.com, and Google Workspace. Experience in scheduling, team support, admin coordination, or client service is a plus. You're organized, self-directed, and able to manage multiple tasks and deadlines with care. Bonus: You have experience working with distributed/remote teams. Bonus: You have property/condominium management experience

Bonus: You have experience with streaming platforms and don't shy from being front and center - you have charisma!

What You'll Love

Remote Flexibility:

Work from home in a structured part-time schedule- no rush-hour traffic.

Meaningful Impact:

Shape the experience of hundreds of virtual meetings that serve communities across North America.

Team Leadership:

Build culture, support professional development, and create a positive environment for our growing moderation team.

Growth Potential:

Expand your leadership and operational experience in a high-growth digital governance company.

Tools You'll Use

Google Workspace (Drive, Docs, Sheets) Zoom (Meetings & Webinars) Slack & Teams (Internal communication) Monday.com (Workflow and scheduling) CondoVoter Dashboards (Meeting configuration & tracking)

What to Expect in the Interview Process

Initial phone screening One-on-one interview (virtual) Reference checks

We Welcome Diverse Perspectives

At CondoVoter, we know that the strongest teams are built by bringing together individuals with diverse backgrounds, experiences, and perspectives. Research shows that people from underrepresented groups--especially women and people of colour--often hesitate to apply unless they meet every listed qualification.

If this role excites you, but you don't meet every single requirement, we still encourage you to apply. If you're passionate about contributing to team excellence, comfortable with digital tools, and eager to grow, we'd love to hear from you.

Ready to lead a dedicated team, support seamless execution, and shape the future of virtual meeting delivery?

Apply now and help us power the next generation of community governance at CondoVoter.

Job Type: Part-time

Pay: From $27,000.00 per year

Expected hours: 24 - 30 per week

Schedule:

Monday to Friday
Application question(s):

Do you have access to stable WiFi? Do you have a working webcam? Do you have a microphone and headset? Do you own a computer or laptop?
Experience:

Team management: 3 years (preferred)
Work Location: Remote