Job Description

Virtual Medical Administrative Support -- Pediatric Virtual Urgent Care


About the role

TVFHT is launching a 7-day Pediatric Virtual Urgent Care (VUC) service. We're hiring Virtual Medical Administrative Support staff to provide front-line, patient-facing administrative coverage during clinic hours. You'll ensure that families connect quickly and smoothly with our Nurse Practitioners by handling intake, scheduling, reminders, documentation, and follow-up tasks in the EMR. The hours of work will be 1:00-9:00 p.m. EST,

7 days/week

(including statutory holidays).


Why this matters:

Your work will help reduce unnecessary ER visits, shorten wait times for families, and keep the virtual clinic running smoothly every evening--every day of the week.


Key must-haves:


Telus PS Suite (PS Suite) EMR experience (required) Hands-on experience with virtual scheduling platforms and VOIP telephony (required) Healthcare admin experience (family medicine, primary care, pediatric setting an asset) Strong written & verbal communication; calm, professional phone manner with families PHIPA-aware; comfortable working in a metrics-driven, quality-improvement culture
Salary: $39,400 - $48,000 (dependent on experience)


To Apply: Interested candidates are invited to submit a detailed resume. The successful candidate will be required to undergo a criminal background check and medical screening.


To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit. While we thank all applicants, only those under consideration will be contacted for an interview.


Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact julie.goodchild@thamesvalleyfht.ca if you require assistance with an accommodation.