Job Description

VIP Travel Advisor \xe2\x80\x93 West Region \xe2\x80\x93 Remote

Embark on the next step in your career journey with Direct Travel!



As a key member of the Corporate Operations team, the VIP Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.



This role will work closely with Direct Travel VP of Business Development and report to Director of Operations.




Expedition Expectations

• Completes domestic and international travel arrangements for VIP clients which may include air, hotel, ground transportation, and rail
• Provides high touch concierge level service to designated VIP clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
• Uses available sources such as State Department websites, news agencies to stay informed of current international events
• Ability to handle multi-cultural VIP clientele
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of international pricing rules and procedures
• Utilizing IRD/DSD
• Supports one or more accounts
• Operates within detailed procedures
• Interacts with VIP traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client\xe2\x80\x99s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Passport to Success

• Minimum five years of VIP corporate consultant experience
• Ability to create domestic and international multi-segment, multi-destination itineraries
• Must demonstrate industry knowledge
• Proficiency in one or more CRS
• Ability to meet and exceed required performance standards
• Excellent customer service skills
• Excellent verbal and written communication skills
• Minimum knowledge of Outlook skills and basic Microsoft platforms
• Must be able to lawfully work within the US and have unrestricted work authorization for US

Benefits Onboard



In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.



Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly\xe2\x80\x99s Power List. For more information, visit www.dt.com.



Direct Travel is an EOE/AA/Veteran/People with Disabilities employer



If you\'re ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.