Job Description

Location:

Remote (Canada or North America)

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About WPT Global

Since WPT's inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.


Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that's as exhilarating to spectate as it is to play, regardless of one's expertise.

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The Role

As our

VIP Manager

, you will be tasked with building strong, trust-based relationships with our VIP customers. You will provide top-notch service, handling customers' queries -- including those outside of regular business hours -- and closely monitoring customer behaviours and interests to consistently meet expectations.

Requirements

Minimum 2 years of experience as a VIP (account) manager in the iGaming industry Expert knowledge of your market and its demographic Strong commercial background with a proven track record of exceeding targets and generating revenue Key skills including customer acquisition and retention, relationship building, and strategic management Excellent communication skills Advanced to fluent English language proficiency, both written and spoken Experience with CRM or Business Intelligence tools is a plus Ability to travel to meet VIP customers at special events
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Responsibilities

Building trust and establishing strong relationships with VIP customers Handling customers' day-to-day queries, even out of hours, to provide top-tier service Monitoring VIP customer behaviour and interests, ensuring customer expectations are consistently met Keeping regular contact with customers through various channels (phone, email, messengers) Requesting data and generating reports to accurately analyse and review performance Liaising with other departments to work efficiently towards the company's objectives Contributing to the development of a comprehensive VIP programme for WPT Global
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Preferred Qualifications

Experience in the online gaming or gambling industry Based in Canada or other regions of North America Proficiency in the use of CRM tools A proven track record of excellent customer service

Benefits

Competitive Rewards:

Performance-based bonuses and recognition for top performers

Quarterly Performance Reviews:

Regular check-ins with clear growth opportunities

Uncapped Bonuses:

For our top-performing champs, the sky's the limit

Fully Remote Role:

Work from where you thrive, with no fixed hours tying you down

Conference & Event Attendance:

Get front-row seats to industry-leading events

Company Meet-ups:

Sometimes digital handshakes turn into real ones

Tech Setup Budget:

Kickstart your home office with the right gear on us

Monthly L&D Hours:

We invest in your growth and skills upgrade

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Empathetic Culture:

We believe in doing the best work with care and understanding

Full-Time Employment Everywhere:

No matter where your home is on the map