Job Description

It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Regional Key Account Manager - Canada, Transit Services
Location: Toronto, ON (Preferred); Montreal, QC (Alternative)
Reporting To: VP - Transit Services Sales
How will you make a difference?
As a member of the Transit Services Sales group, you will be responsible for managing service sales opportunities across 10 to 20 transit customers within the region. You will drive aftermarket parts sales, identify engineering services opportunities (overhaul, modernization, kitting), and deepen customer relationships through regular on-site engagement. You will serve as the primary commercial point of contact, owning account performance and driving actions to meet quarterly and annual order intake targets. This role reports to the VP - Transit Services Sales and requires extensive collaboration with internal teams and customer stakeholders.
What do we want to know about you?

• Technical knowledge of rolling stock maintenance and operations, including mechanical systems
• 10+ years in the rail supply industry
• Comfortable engaging with railway maintenance shop personnel, superintendents, and procurement managers
• Strong commercial acumen and sales experience
• Proficiency in Salesforce CRM reporting and Oracle systems
• Ability to travel to cover regional accounts (up to 50%)
• Strong oral and written communication skills
• Demonstrated ability to execute plans and achieve goals
• Strong ability to work with cross functional teams and clearly communicate customer needs
• Passion for customer success and continuous improvement

What will your typical day look like?

• Serve as the primary commercial point of contact for assigned Transit Agencies
• Develop understanding of customer maintenance practices, procurement cycles, and operational priorities
• Drive customer alignment to prescribed overhaul and maintenance activities
• Capture parts demands, identify competitive threats, and develop defensive strategies
• Develop aftermarket parts annual orders budgets for Transit and Locomotives
• Identify Fleet lifecycle position to maximize overhauls, upgrades, and end-of-life parts strategy
• Identify and develop service opportunities tied to equipment overhauls and lifecycle extensions
• Seek out LTPA opportunities with committed quantities
• Build and maintain a healthy pipeline of service opportunities
• Provide commercial intelligence to site-based teams
• Engage in regular site visits at top customer locations
• Collaborate with internal teams to ensure on-time delivery and quality performance
• Monitor and report on customer satisfaction
• Drive order intake performance by customer and sub-region
• Support pricing strategy and contract negotiations
• Maintain CRM data accuracy and ensure pipeline visibility
• Track market trends and competitor activity
• Support long-term account planning with a focus on service growth
• Own weekly sales reporting and drive corrective actions

What about the physical demands of the job?

• Extensive travel required across regional customer locations
• Frequent site visits may involve standing, walking, and engaging in discussions in maintenance shop environments
• May require wearing PPE and observing detailed labels and documentation

Relocation assistance may be provided if eligibility requirements are met.
Responsable Regional des Comptes Cles - Canada, Services de Transport
Lieu : Toronto, ON (prefere) ; Montreal, QC (alternatif)
Rattachement hierarchique : Vice-president - Ventes des Services de Transport
Comment ferez-vous la difference ?
En tant que membre du groupe des ventes des services de transport, vous serez responsable de la gestion des opportunites de vente de services aupres de 10 a 20 clients du secteur du transport en commun dans la region. Vous stimulerez les ventes de pieces de rechange, identifierez des opportunites de services d'ingenierie (revision, modernisation, kits), et renforcerez les relations clients par des visites regulieres sur site. Vous serez le principal interlocuteur commercial, responsable de la performance des comptes et des actions visant a atteindre les objectifs trimestriels et annuels de commandes. Ce poste releve du VP - Ventes des Services de Transport et necessite une collaboration etroite avec les equipes internes et les parties prenantes chez les clients.
Ce que nous souhaitons savoir sur vous :

• Connaissances techniques en maintenance et exploitation du materiel roulant, y compris les systemes mecaniques
• Plus de 10 ans d'experience dans l'industrie ferroviaire
• A l'aise pour interagir avec le personnel des ateliers de maintenance ferroviaire, les surintendants et les responsables des achats
• Solide sens commercial et experience en vente
• Maitrise des rapports CRM Salesforce et des systemes Oracle
• Capacite a voyager pour couvrir les comptes regionaux (jusqu'a 50 %)
• Excellentes competences en communication orale et ecrite
• Capacite demontree a executer des plans et atteindre des objectifs
• Aptitude a travailler avec des equipes interfonctionnelles et a communiquer clairement les besoins des clients
• Passion pour la reussite client et l'amelioration continue

A quoi ressemblera votre journee typique ?

• Etre le principal point de contact commercial pour les agences de transport assignees
• Developper une comprehension des pratiques de maintenance des clients, des cycles d'approvisionnement et des priorites operationnelles
• Aligner les activites de revision et de maintenance avec les besoins des clients
• Identifier les besoins en pieces, les menaces concurrentielles et elaborer des strategies defensives
• Definir les budgets annuels de commandes de pieces de rechange pour le transport en commun et les locomotives
• Identifier la position du cycle de vie des flottes pour maximiser les revisions, les mises a niveau et les strategies de fin de vie des pieces
• Identifier et developper des opportunites de services liees aux revisions d'equipements et aux extensions de cycle de vie
• Rechercher des opportunites LTPA (accords a long terme avec quantites engagees)
• Construire et maintenir un pipeline sain d'opportunites de services
• Fournir des informations commerciales aux equipes basees sur site
• Effectuer des visites regulieres chez les principaux clients
• Collaborer avec les equipes internes pour assurer la livraison a temps et la qualite des prestations
• Suivre et rendre compte de la satisfaction client
• Stimuler la performance des commandes par client et sous-region
• Soutenir la strategie de tarification et les negociations contractuelles
• Maintenir l'exactitude des donnees CRM et assurer la visibilite du pipeline
• Suivre les tendances du marche et l'activite des concurrents
• Soutenir la planification a long terme des comptes avec un accent sur la croissance des services
• Assurer le reporting hebdomadaire des ventes et mettre en oeuvre des actions correctives

Qu'en est-il des exigences physiques du poste ?

• Deplacements frequents requis dans les sites clients de la region
• Les visites sur site impliquent souvent de rester debout, de marcher et de discuter dans des environnements d'ateliers de maintenance
• Peut necessiter le port d'EPI et la lecture de documents et etiquettes detailles

Une aide a la relocalisation peut etre offerte si les criteres d'eligibilite sont remplis.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Skills Required