Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with safety. Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Pr\xc3\xa9sentation de l\'entreprise

Chez Motorola Solutions, nous croyons que tout commence par la s\xc3\xa9curit\xc3\xa9. C\'est la constante qui permet aux gens d\'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s\'occuper d\'un patient ou d\'obtenir son dipl\xc3\xb4me.

En tant que leader mondial de la s\xc3\xa9curit\xc3\xa9 publique et de la s\xc3\xa9curit\xc3\xa9 des entreprises, nous cr\xc3\xa9ons et connectons les technologies qui aident \xc3\xa0 assurer la s\xc3\xa9curit\xc3\xa9 des personnes l\xc3\xa0 o\xc3\xb9 elles vivent, apprennent, travaillent et se divertissent. Notre \xc3\xa9cosyst\xc3\xa8me technologique int\xc3\xa9gr\xc3\xa9 unifie les communications critiques, la s\xc3\xa9curit\xc3\xa9 vid\xc3\xa9o et le contr\xc3\xb4le d\'acc\xc3\xa8s, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle \xc3\xa8re en mati\xc3\xa8re de s\xc3\xa9curit\xc3\xa9 publique. Apportez votre passion, votre potentiel et vos talents \xc3\xa0 une carri\xc3\xa8re qui compte.

Department Overview The Global Training department develops and delivers technical training to the partner base and employees of the organization.



Motorola Video Security & Access Control (VSA) is seeking a dynamic, and creative video specialist to launch our new video program, In Focus: Fixes. As part of the Global Training Team and working closely with the Customer Experience Knowledge Team, you will lead the creation, publication, and maintenance of videos based on commonly used knowledge base articles. The goal of the In Focus: Fixes program is to help our customers and partners resolve their technical challenges with our products and services by viewing short videos that illustrate proven solutions. If successful, you will help the program grow beyond knowledge base videos, expanding to include videos to supplement the content created by our Technical Documentation team (In Focus: Guides on, for example, quick start or simple configuration) as well as for our Customer Success Team in support of our growing subscriptions customers (In Focus: Success).

Responsibilities include but are not limited to:

Work closely with the Knowledge Team to ensure videos for knowledge base articles are focused on the right content, are filling knowledge gaps, and are appropriate

Work closely with the Knowledge Team to develop and to maintain short demonstration videos and animations for inclusion in the knowledge base

Work closely with the Global Training Team to ensure videos are consistent in brand, voice, tone, and style

Work closely with the Global Training Team applying visual communication and design principles to ensure videos are high-quality and show attention to detail

Collaborate with other teams across the business to create videos on a variety of products, while keeping the In Focus approach (to be customer enablement-focused)

Follow scalable and repeatable processes in the scoping, creation, and maintenance of videos

Perform daily responsibilities such as updating, editing, and quality controlling existing videos to ensure they are of professional quality and are easily surfaced and searchable, while optimizing for SEO

Assist with analyzing the effectiveness of videos by measuring usage and by evaluating impact in terms of the organizational benefits (through reporting)

Act as a representative of Knowledge, Customer Experience, and Customer Communities across all brands and expansions

Qualifications:

Excellent verbal and written communication skills

1+ years of video creation and development experience

1+ years of experience working with video and graphic design tools such as (but not limited to) Adobe Suite, Camtasia, Articulate, Blender, and/or Vyond

An understanding of technical documentation and knowledge base writing

Excellent attention to detail, organizational, and analytical skills

Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities

Your competitive advantages:

Previous experience working in technical support or call center environments

Previous experience working with platforms such as Vimeo, Vidyard, Kaltura

Previous participation in Knowledge Centered Services (KCS) programs

Familiarity with Salesforce, especially Knowledge, Service, and Experience Clouds

Analytical experience to help gather utilization and effectiveness insights

This position is remote-based, but preference will be given to candidates living in the Vancouver region.

#LI-MM1

Basic Requirements

• High school diploma or equivalent
• 1+ years of experience (either professional or educational) developing videos

Travel Requirements Under 10%

Relocation Provided None

Position Type Experienced

Referral Payment Plan No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes d\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re demploi. Nous accueillons favorablement la diversit\xc3\xa9 au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicap\xc3\xa9s.

Motorola Solutions