Job Description

The Enterprise Workforce Management team is responsible to lead Citi's transformation efforts around staffing and skill adequacy and organizational design.


It is an exciting time to join our Workforce Management Team as we are a newly formed team, are still in a building phrase of developing the set of capabilities, processes and tools to analyze, forecast and plan for the future of the workforce. We are a global team with highly motivated colleagues who want to ensure Citi has the right people, with the right skills, at the right place and time and cost.


We are looking for an experienced skills / strategic workforce planning professionals to join our growing team to support the design, development, and implementation of Citi's global approach to skills and strategic workforce planning. We are currently setting the core foundation of a skill-led strategic workforce planning approach and the role will provide an opportunity to assist in developing the approach to skills taxonomy development, skills assessment and skills management. In addition, there will be many opportunities to partner with business leaders, senior HR leaders and various Talent related specialist functions (e.g. Learning and Development and Talent) to influence the approach of using, assessing and managing skills.

Key Responsibilities

Contribute to the stand-up and evolution of the Skills/Strategic Workforce Planning function by delivering Workforce Planning Skills solutions. Lead projects around developing the Skills framework, generate new ideas and conceptual frameworks to help solve problems, provide hands-on delivery and create insightful findings and recommendations. Projects cover skills taxonomies for key roles, governance process on skills taxonomies, creation of skills profiles, developing a skills assessment framework and process, creating skill reporting and monitoring mechanisms to review skill progression. Draft and produce procedural manuals and guidelines related to Skills/Strategic Workforce Planning to enable consistent deployment of the process. Partner with HR Advisors and Learning & Development on implementing the annual skills assessment framework and process to assess gaps and progress made in closing skill gaps. Interpret data and information with a view to support businesses in understanding their skills gaps / emerging skills requirements. Review skills assessment outcomes and partner People Insight and other HR functions and business leaders to turn the outcome into appropriate talent strategies to fill skill needs. Participate and deliver the regulatory response specific to the skills process required for Risk and Control roles, including preparing materials to meet all relevant deliverables and Internal Audit requirements.

Knowledge/Experience

5-7+ years' experience in strategic workforce planning / learning / talent development Good understanding of key principles involved in strategic workforce planning. Ability to understand, marshal and interpret a wide range of information, ideas and concepts, draw conclusions, and make recommendations. Demonstrated experience of presenting complex ideas, data and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders. "Start-up mentality"-- comfortable to work with ambiguity and managing high-paced environment with changing priorities. Intellectually strong with a growth mindset, with a proactive can-do attitude to project delivery and "get things done" in a tight deadline. Strong analytical skills with good attention to details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work. Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.

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Job Family Group:

Human Resources
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Job Family:

Organizational Effectiveness
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Time Type:

Full time
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