Job Description

Overview

Cedarbrae Veterinary Clinic is seeking a cheerful and motivated animal-lover for a full time, permanent Veterinary Receptionist position. We are a 3 doctor, CVO accredited companion animal hospital that focuses on dogs and cats . The ideal candidate will be dedicated to bettering the lives of clients and patients alike.

Responsibilities

Respond to customer inquiries via phone, email, or text in a timely and professional manner. Answering calls, booking appointments, submitting insurance claims, following up on patients and contacting clients for reminders, able to correspond with clients in person, by phone, text and email. Serve as a liaison between doctors, and clients Maintain detailed records of customer interactions and transactions in our database. Data entry, transcribing and maintaining electronic patient files in accordance with CVO regulations. Follow up with clients to ensure their issues have been resolved satisfactorily. Stay updated on product knowledge and company policies to provide informed support. Handling payments, balancing end of day and closing interac machine.

Requirements

Previous veterinary clinic and Avimark experience considered an asset Previous experience in customer support in a veterinary clinic setting Strong communication skills, both verbal and written, with a focus on customer service. Ability to handle difficult situations with professionalism and empathy. Familiarity with veterinary terminology is a plus. Proficient in using computer systems and software for record keeping and communication. Strong problem-solving skills and attention to detail. Ability to work independently as well as part of a team in a fast-paced environment.

Benefits

We offer competitive wages (commensurate on experience), health and dental benefits, uniform allowances, continue education fund and amazing veterinary discounts for your pets for all full-time staff

Join us in providing outstanding support to our customers while contributing to the success of our organization!

Job Types: Full-time, Permanent

Pay: $17.20-$22.02 per hour

Expected hours: No more than 43 per week

Benefits:

Dental care Extended health care On-site parking Vision care
Work Location: In person