Job Description

The Dauphin Veterinary Clinic is seeking a customer service representative to join our team as a front desk

Veterinary Receptionist

. As a receptionist, you are the heart of our practice. You make the first and last impression on clients, provide reassurance to owners, and keep the clinic running smoothly. Your role embodies our dedication to treating all clients and patients with respect, compassion, and empathy.

Important tasks performed by the reception team include:

Greeting clients & patients and creating a warm and friendly environment Triaging incoming calls, booking appointments, prioritizing walk ins, and managing staff schedules Answering emails, text messages, and phone inquiries Maintaining client accounts and patient medical records Managing communication between clients and doctors as well as amongst the team Processing payments and performing day end. Clinic maintenance and cleaning Advising clients on animal nutrition and routine healthcare (training provided) Communicating animal care recommendations as provided by veterinarians (training provided)

What skills do you need to succeed?

Must be comfortable with technology and learning various computer systems

A strong desire to learn and grow within the position

Professional written and verbal communication skills

Exceptional organizational and time management skills

Ability to adapt to change quickly

Capable of lifting 40-50 lbs

Required Experience

The ideal candidate must have a proven track record in

customer service

. Although we are a veterinary clinic, our clients keep us in business. You will mainly interact with humans, and experience doing so calmly and professionally is essential.

Other Experience

that is "Nice to Have"

Veterinary Reception training certificate (or willingness to obtain with clinic sponsorship)

Previous clinical experience (veterinary, medical, or dental clinic)

Previous animal industry experience (pet store, doggy daycare, kennel, etc.)

Experience with animals such as 4H, shelter volunteering, family farm, etc.

What's in it for you

At Dauphin Veterinary Clinic, we don't just offer a job, we offer a supportive work environment with a competitive salary, comprehensive health benefits, paid vacation, sick leave, and personal leave, RRSP matching program, discounts on vet services, and animal care products at cost. We care about our team's well-being and are committed to providing a secure and caring work environment.

To Apply

Please

include a cover letter

outlining why you would be an ideal candidate for our clinic along with a resume.

Job Types: Full-time, Permanent

Pay: $42,000.00-$50,000.00 per year

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Ability to commute/relocate:

Dauphin, MB R7N 2X7: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Customer Service or Account Management: 5 years (required)
Location:

Dauphin, MB R7N 2X7 (preferred)
Work Location: In person