Job Description

Canada West Veterinary Specialists

(CWVS), a privately owned and operated, multi-disciplinary emergency and specialty hospital is looking for an exceptional Communications Liaisons to join our Internal Medicine department.

The first veterinary specialty hospital in Metro Vancouver, CWVS is a state-of-the-art Level VECCS level 1 and VetCOT certified facility. We have 30+ veterinarians in the following disciplines: emergency and critical care, surgery, neurology, radiology, internal medicine, and oncology. In addition to a rehabilitation department, 6 ORs, 2 isolation wards, and a newly redesigned ER, ICU, and Wards, we are equipped with 2 digital radiology suites, a new CT, and a 1.5T MRI.

JOIN US?

Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

POSITION SUMMARY

This communications liaison position performs tasks similar to a receptionist and is responsible for facilitating timely and effectively in-coming and out-going communication between the departments and their various internal and external contacts.

DUTIES AND RESPONSIBILITIES

Ensure all Service records are complete, and correctly documented as per hospital paperless protocol and procedures Ensures written communications, including referrals, telephone calls, voicemails and emails are forwarded to the appropriate recipient in the service and those responses are forthcoming in a timely manner Receives and returns all incoming and outgoing telephone calls for the Service Provides a timely response to clients after receiving voicemail communication (all messages left during business hours must be returned on the same day, regardless of whether an answer can be provided) Ensures all emergent telephone calls and referrals are triaged appropriately and delivered to the team member on the case On direction from individual doctors in the service, obtains information from or disseminates information to clients, referring veterinarians and their practice staff, CWVS doctors and staff Enters referrals into the computer system, ensuring that all important documentation is attached and prepared before consultation days Assists the service in its overall communication with other areas of the hospital (other services, ICU, Wards, and reception)

KNOWLEDGE, SKILLS, AND ABILITIES

High level of professionalism Exceptional written and verbal communication skills Strong organizational and time management skills Strong computer skills including Microsoft Office Suite Exceptional client service skills and experience Ability to adapt to and understand client needs Strong team player Medical/Veterinary knowledge is an asset

QUALIFICATIONS AND EXPERIENCE

Previous reception experience is an asset

WORKING HOURS

Monday to Friday: 9:00 am - 5:30 pm
We thank all applicants for their interest in Canada West Veterinary Specialists, however, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: In person