Job Description

As we have expanded, we are now in need of a full-time Practice Manager to help us live up to our full potential and reach new heights!

Are you a natural leader? Do you love working people and animals? Do you have a strong drive to provide stellar service to clients? Do you love working with a team? If so, apply to join us as our Practice Manager!

The successful candidate will be empathetic, hard-working, and skilled in communication, both with clients and with the team. We are looking for passion and a team-centric approach that helps everyone reach their full potential while enjoying their work! We believe supporting our staff ensures they better serve our clients, who in turn are then better equipped to care for their pets. Any applicant must share our Core Values of Animal Welfare, Compassion, Community, Charity, and Integrity.

Benefits:

In our efforts to ensure our staff are treated like the five-star employees they are, we offer, in addition to 5 sick days annually and standard OT:

Generous Staff discounts on services and retail through the clinic.

Extended health and dental benefits (50/50 with clinic)

Continuing Education allowance

Uniform allowance

Flexible hours

Positive work environment

Duties

With our team:

Hiring

: Writing advertisements; Screening candidates via email/telephone interviews as well as in person interviews.

Training current staff

: Organizing, assigning, or leading monthly training events; identifying and making available continuing education to staff, including client care specialists, assistants, and veterinary technicians.

Training for new staff

: New staff prep, orientation, on-site training; improving current training resources

Annual staff reviews

: Revising review process, consolidating information, sitting with staff one-on-one.

Vet schedule

: Arranging shift trades or locums for veterinary staff breaks.

Management of staff concerns

: Being available to discuss and action issues; identifying regions of concern and directing improvements.

Within our Clinic

Rebates and reps

: Meeting with company reps to discuss promotions and opportunities

Practice assessment

: Completing the annual CVBC practice assessment.

Client Care:

Supporting reception staff in client care communication and service.

Equipment

: Pricing, sourcing, and purchasing necessary equipment or parts; organizing regular maintenance; troubleshooting or arranging service for equipment that requires repairs.

With our Clients

Blog posts

: Increasing posts about common questions and new services.

Website

: Updating Website upon changes or expansions.

Social media

(Facebook and Instagram): Engaging online with public service posts or community engagement.

We are located in gorgeous coastal Sooke, BC on Vancouver Island. Set in the middle of gorgeous rainforest and shorelines, the area is perfect for biking, fishing, hiking, farming, and more! Close enough to the capital to be convenient, but far enough to be affordable and move at a slower pace, Sooke is a growing city with a small-town feel.

Apply with a resume and tailored cover letter. Failure to include a cover letter could result in rejection of the application.

While we appreciate all interest in the position, only those being invited to interview for the position will be contacted.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Additional pay:

Bonus pay Overtime pay
Benefits:

Company events Dental care Discounted or free food Extended health care Life insurance On-site parking Paid time off Store discount
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Overtime
Work Location: In person