Job Description

About Us

At Grimsby Animal Hospital, we are committed to providing compassionate and comprehensive care for pets. Our full-service veterinary clinic focuses on making each visit comfortable and stress-free. We are currently seeking a friendly, dedicated, and professional individual to join our team as a

Customer Care Representative / Receptionist

.

Position Summary

As the first point of contact, you'll play a key role in creating a positive experience for our clients and supporting our veterinary team. Your responsibilities will include managing front desk operations, assisting with client communications, and helping ensure smooth daily clinic functions.

Key Responsibilities

Client Service

: Greet clients and pets warmly in person and over the phone; respond to emails; provide information about services, procedures, and policies.

Appointment Scheduling

: Book, confirm, and adjust appointments while maintaining accurate client records.

Client Communication

: Share follow-up instructions, medication details, and care guidance; address inquiries and concerns with empathy.

Billing & Payments

: Process payments, handle billing inquiries, and maintain accurate cash handling procedures.

Team Support

: Collaborate with veterinarians, technicians, and fellow staff to deliver excellent care.

Clinic Cleanliness

: Help maintain a tidy front desk, waiting area, and examination rooms to ensure a welcoming environment.

What We're Looking For

Strong Communication

: Clear, professional verbal and written communication with a friendly and compassionate tone.

Customer-Focused

: Dedicated to providing outstanding service to both clients and pets.

Organized & Detail-Oriented

: Skilled in multitasking and maintaining accuracy in a fast-paced environment.

Team Player

: Works well in a collaborative setting and contributes to a positive team dynamic.

Problem Solver

: Handles client concerns with patience and professionalism.

Qualifications

Experience

: Previous experience in a veterinary animal hospital is required

Education

: High school diploma or equivalent; additional training in veterinary office admin or veterinary assistance is a plus.

Technical Skills

: Comfortable with veterinary practice software and other animal hospital related sites is an asset.

Availability

: Willingness to work evenings and Saturday mornings.

Why Join Us?

At Grimsby Animal Hospital, we foster a supportive, team-oriented environment where your contributions truly matter. We offer:

Competitive compensation. Wage depends on how many years experience Opportunities for professional growth A chance to make a meaningful impact in the lives of pets and their families

How to Apply

If you're experienced and passionate about animals and thrive in a client-focused, caring environment, we'd love to hear from you!
Please send your resume and cover letter to:

amanda.abernot@grimsbyanimalhospital.com

Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care On-site parking RRSP match Store discount Vision care
Schedule:

Day shift
Experience:

Animal Hospital: 1 year (required)
Work Location: In person

Expected start date: 2025-07-06