The Veterinary Care Staff is typically the first point of contact with clients either by phone, computer or in person and coordinates communication between veterinarians, staff and the clients. The receptionist answers telephones, greets clients, receives and relays client correspondence, and updates client records. Provides product information as required, maintains inventory and overall cleanliness of reception area. May work on special projects as required.
We are currently looking to fill one full-time position for a 1 year contract with the possibility of renewal.
Duties and Responsibilities
Receive and direct incoming calls
Greets clients and their pets upon arrival
Directs and accompanies clients to meeting rooms in preparation for Vet
Assists clients with any questions and provides applicable information as required
Follow-up with client "no shows" and appointment times, medication status/instructions and pick up
Prepare initial patient file and notes
Reissues rabies tags
Using Vet Practice Management System "Cornerstone" enters and updates client information, maintains and maximizes the VET schedule to ensure it is full
Admits patients and schedules appointments including for surgery, boarding reservations, animal checkup, bloodwork and tech/Vet procedures
File preparation, maintenance, computer back-up and starting server as required
Process debit/credit card corrections at closing
Update and maintenance of clinic reports including recall reports
Distribute puppy packs/kitten bags to clients and other materials as required
Present and describe pet insurance product
Processes invoices, completes customer payment transaction and balance cash
May open or close the clinic following established procedures
Dispenses diets and other over the counter products and processes returns
Clean and sanitize hospital rooms between appointments
Records cremation activity and client "special" food orders
Maintains cleanliness of the reception area and cleans up after pets as required
Ensures front entrance and walk-way are clear of snow during the winter
Other special administrative projects or duties as required
Benefits
Benefits include health, dental, disability, staff discount, paid sick and personal days, uniform allowance, and gift card rewards. Paid lunches and RRSP contribution program for eligible employees.
Qualifications and Job Requirements
High School Diploma and some post-secondary education is preferred
Completion of Veterinary Assistant program or equivalent administrative program an asset
Excellent telephone and computer skills
Proven customer service and communication skills
Ability to multi-task in a fast-paced setting
Flexible and a proven ability to show initiative
Solid team player
Desire to learn and grow with the company by fostering new initiatives
Outgoing and enthusiastic, with excellent interpersonal skills
Ability to work both independently and as part of a team
Experience working in a customer service-oriented work environment is desired
Experience in an animal care setting is an asset
Strong attention to detail and enthusiastically completes all tasks including routine activities
Demonstrates effective judgement in difficult situations
Ability to lift up to 30 lbs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the incumbent of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.
10 am -6 pm: Monday, Tuesday, Thursday, Friday,
11am - 7 pm: Wednesdays,
No weekend shifts.
Approximately 40 hours per week. 8 Hours per day on average including a half hour break for all shifts over 5 hours in length.
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