Job Description

Vetcetera Animal Hospital - Veterinary Assistant Job Posting

We're growing and excited to welcome new team members under new ownership!

As a Veterinary Assistant at Vetcetera Animal Hospital, you'll be part of a caring, collaborative team that celebrates the Human-Animal Bond. Our focus is on exceptional, compassionate care for both the physical and emotional wellbeing of our patients and clients. You'll work alongside veterinarians, technicians, and receptionists as an important part of our care team, helping to create meaningful experiences and smooth daily operations. Every role in our hospital contributes to a shared goal -- providing outstanding care and building lasting relationships with our clients and their pets.

What We Strive For:

- A client experience built on trust, compassion, and long-term connection

- Patient-centered care that reflects individual needs and best medicine practices

- A skilled, valued, and supportive hospital team

- A positive, fulfilling workplace culture

- Ongoing growth and sustainability of the practice What You'll Help Us Achieve

- Compassionate, efficient care for all patients

- Clean, organized, and well-maintained treatment, surgery, and imaging areas

- Transparent, professional communication with clients and colleagues

- A safe, supportive work environment that values every team member

- Confident, friendly client interactions both in-person and by phone

- Promotion of key pet health messages within the community

- Accurate documentation of patient care, surgery, radiology, and controlled substances

Vetcetera Animal Hospital Values:

- Synergistic Teamwork

- We lift each other up and work together toward shared goals.

- Lead with Compassion - Kindness and empathy guide everything we do.

- Above and Beyond

- We take pride in exceeding expectations for our patients, clients, and teammates.

- Integrity in Every Action

- We act with honesty, fairness, and respect.

- Can-Do Spirit

- We approach challenges with optimism and creativity.

Specific Competencies:

- Assist receptionists with client interaction tasks including appointment scheduling, check-in, patient admission, invoicing, and discharge

- Maintain a clean and organized reception and examination area

- Communicate with clients about general pet healthcare, including parasite control, diets, vaccines, and surgical procedures

- Remain calm and compassionate under pressure while supporting a diverse clientele

- Demonstrate computer literacy (Windows, Word, Excel)

- Show a strong interest in animal welfare and handle animals gently and confidently

- Support veterinarians and technicians with treatments including medication and vaccine administration, sample collection, lab processing, and surgical preparation

- Assist with patient care, radiology, and the administration of IV, IM, SQ, and oral medications

- Aid in wound care, bandaging, and other supportive procedures

- Monitor and record vital signs including weight, temperature, pulse, and respiratory rate

- Work confidently with small animals to provide quality care, minimize patient stress, and ensure safety for all

- Assist with humane euthanasia as requested

- Maintain accurate documentation in electronic and paper medical records

- Prepare medications and prescriptions as directed by veterinarians

- Ensure medical and over-the-counter supplies are stocked and available

- Support hospital cleaning routines, including laundry, floors, treatment areas, kennels, and kitchen

- Walk and feed patients as directed by veterinarians or technicians

- Demonstrate self-awareness and emotional intelligence in daily interactions

- Use sound judgment to recognize changes in patient condition and report them promptly

- Show resilience, flexibility, and strong time management in a dynamic environment

- Be dependable, accountable, and self-motivated

Professional Growth and Team Culture:

- Value ongoing personal and professional development

- Foster collaborative, supportive working relationships with peers and supervisors

- Adhere to hospital policies and uphold the practice's mission and values

Education Requirements:

- Completion of a recognized Veterinary Assistant program

Why Join Vetcetera Animal Hospital?

If you're looking to join a positive, compassionate, and growth-minded veterinary team, we'd love to meet you! You'll find a supportive environment where your skills are valued, your contributions matter, and every day offers a chance to make a difference -- for pets, their people, and your teammates.

Job Types: Full-time, Part-time, Permanent

Benefits:

Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance Paid time off RRSP match Store discount Vision care
Work Location: In person