Job Description

Veterinary Assistant and Client CareLocation: Ottawa, ONVeterinary Specialty Clinic for Anesthesia and Neurology (VSCAN) welcomes a dependable and caring Reception/Veterinary Technician Assistant (or Veterinary Assistant) to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!Key responsibilities and attributes in your role as Technician Assistant/Vet Assistant include:Assist veterinary staff with various tasks and treatmentsCreate a warm and welcoming environment for our patient and pet parentsCreate a positive, low-stress atmosphere for our clients and patientsGeneral housekeeping duties; cleanliness of reception area, pet holding areas, and common areasCompassion and nurturing attitudeAbility to remain calm in stressful situations and to adapt to changing situationsEfficient in carrying out assignments independentlyTakes initiative to complete tasks throughout the dayVeterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an assetAdditional responsibilities include:Ability to answer a multiline phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patientsInvoicing/billing; creating estimates, obtaining pet owner confirmation, and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentStrong organizational skillsWillingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatmentsPrevious customer service or front desk experience in hospitality or retail is an asset!No experience with animals, no problem, so long as you love animals! VCA Canada Offers! At our core are our people \xe2\x80\x93 people with different strengths and interests that enrich our diversity, innovation, and excellence. A team we think of as family.What VCA Canada OffersJoin our team, and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!RRSP Employer 5% Match Program! Saving for your future just got easier!!A caring culture of Wellness and Appreciation!Competitive wages and benefits!Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)Annual uniform allowanceExceptional career development: there is room to grow here!Referral Bonus RewardsOpportunities to give back to your community through VCA initiativesGenerous personal pet care discountsAnd extra perks like shopping discounts and cool wellness apps!Email careers.canada@vca.com or select "APPLY NOW"VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.#vetassistant#animals#receptionIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

VCA Animal Hospitals