Job Description

POSITION OVERVIEW

As the Venue Sales Coordinator, you promote and deliver group sales to venues within your assigned portfolio. Working closely with operators (General Managers) and under the strategic guidance of the Director of Venue Operations, you showcase our venues' diverse offerings to current and potential guests through strategic and innovative outreach campaigns, receive and coordinate inbound inquiries, and identify and activate new market segments. You ensure group events in our locations are planned thoughtfully and thoroughly, and executed to a consistently high standard. As a highly visible member of the team and an ambassador of our brand, you are guided by and live our Company's values - Be Real, Have Fun, Own It, and Grow with Us.

ESSENTIAL FUNCTIONS

Ensures successful execution of client events while adhering to related policies, procedures and processes Leverages blend of digital and traditional channels to increase awareness of our venues, programming and offerings for a wide array of group and special event bookings, rentals and buy-outs Networks and seeks out new clients; participates in local hospitality meetings and events and delivering marketing initiatives suitable to group booking clients In partnership with key stakeholders, develops sales packages, catering and beverage offerings, and materials that educate and engage our client group In collaboration with operational leadership, works to fill venue calendars to complement existing schedules Negotiates and oversees event contracts with timely delivery to client Ensures that event administration (deposits, event spec, final invoices, etc) are received and communicated with stakeholder group by established deadlines Provides outstanding customer service from initial contact through event development and execution, with appropriate follow up In partnership with operational leadership, plans timeline and logistics of each event, including use of space, group size, catering, set-up and tear down Ensures all aspects of the event plan are communicated to client and internal stakeholders, particularly operations Acts as primary liaison for group points of contact, ensures event is handed over to operations as needed Refers large-party reservations to appropriate operations leader Using preferred internal toolset, tracks and reports on group booking performance (quantity, quality, revenue) Stays up to date on current event trends

REQUIRED SKILLS & EXPERIENCE

Minimum three years of event sales and coordination experience, ideally in casual hospitality Comfort with creating and building upon client relationships Demonstrable leadership and decision making skills, appropriate to scope of role Strong organizational and planning skills Approaches tasks from the perspective of excellent customer service Understands and works within budget constraints Comfortable negotiating terms of a contract, within scope of role Resourceful and creative problem-solving, lateral thinking skills Highly collaborative, curious, and communicative Available to work during peak event hours including evenings and weekends (weekly schedule will be adjusted to accommodate within the working week)

PREFERRED SKILLS & EXPERIENCE

Educational background in sales, marketing or events Previous experience in hospitality and events Previous experience with Google Workspace, TripleSeat, databases (eg AirTable) Previous experience in casual dining hospitality at server, supervisor or manager level Awareness of the local marketplace including competitor brands is an asset Interest in sports, food, music, pop culture, nightlife Ability to work flexibly, including evenings/weekends as may be required
Job Types: Full-time, Permanent

Pay: $65,000.00-$85,000.00 per year

Benefits:

Casual dress Company events Dental care Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance Paid time off Store discount
Work Location: In person