Job Description

TD Description

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Department Overview

Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party.

Job Requirements

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Has some industry knowledge and can build an understanding of the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Supports projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Supports complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Supports stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
• Works independently as the lead and guides others within area of expertise
• Identifies and leads problem resolution for complex issues at all levels
• Generally reports to a Manager or above

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree
• 5+ years of related experience
• Understanding of the Accident Benefits and Bodily Injury (ABBI) line of business (or ability to learn a business quickly) to effectively support and meet operational and project requirements
• Timely delivery of recurring operational & financial reports, and understanding of influencing factors at play to help drive better results
• Comfortable communicating with executives and other lines of business (LOB) stakeholders through various mediums
• Able to multi-task & manage multiple initiatives in addition to Business As Usual (BAU) responsibilities
• Hold vendors accountable for consistently meeting Service Level targets, and maintaining a high degree of performance year round
• Knowledge of contract terms & Vendor Management Centre of Excellence (VMCOE) guidelines to remain compliant with Audit & Legal requirements
• Ensure contract activities (renewals/amendments/Statements of Work (SOWs)/termination) are completed in a timely manner, while satisfying all risk partners
• Critical thinking is crucial to continue driving efficiencies/savings/innovation within the professional services vendor portfolio

Hours

35



CUSTOMER

• Own the management of Third Party Business Arrangements through all stages of the Third Party Management Lifecycle (TPML), in alignment with relevant Third Party frameworks, policies and standards
• Initiate intake via a Sourcing Request and follow the Third Party Risk Assessment (TPRA) process
• Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
• Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services
• Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party
• Support Lead Vendor Management Offices (VMOs) in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive
• Maintain strong relationships with internal stakeholders
• Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

SHAREHOLDER

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
• Monitor, analyze and report a Third Party's performance through delivery against Service Level Agreements (SLAs), Service Level Objectives (SLOs), Key Performance Indicator (KPIs) or other contractual commitments
• Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
• Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution
• Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

ADDENDUM

• Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements
• Knowledge of current and emerging competitor and market trends
• Knowledge of Risk Management environment, standards and regulations
• Knowledge of budgetary management principles/practices/procedures
• Skill in identifying problems and reviewing related information to develop/evaluate options and implement solutions
• Skill in supporting the development and implementation of change initiatives and/or processes
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services
• Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Insurance

Job Family

Vendor Management

Time Type

Full Time

Employment Type

Regular