Job Description

Requisition ID: 238404



Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



Part of a team within the GTEP - Strategic Portfolio Office, the Vendor Optimization group contributes to the overall success of the Strategic Portfolio Office (SPO) by ensuring initiatives are executed/delivered in support of the department's overall business strategies and objectives, by centralizing oversight and management of the following items:

Operational functions Service Level Agreement adherence Financial Management Contractual governance


The Manager, Vendor Management Optimization reports to the Director and works with multiple stakeholders across the Bank. The Manager, Vendor Optimization (VMO), will ensure alignment between the Bank of Nova Scotia and Vendor processes, and will be instrumental in the creation, enhancement and adherence to end operational processes, resulting in greater customer satisfaction for Global Technology Services (GTEP). (S)He will also be an integral partner with our IT Strategic Supplier Management & Governance group, allowing for quality assurance review and with maintaining standards related to GTEP Strategic Portfolio Office procedures.



The Manager will also play an integral role in serving as the SPO central hub for audit/regulatory documentation, policy and procedure guidance, and is responsible for reporting on metrics against existing contracts to ensure that negative financial impacts are not realized. This will require creativity, flexibility, analytical abilities, structured thinking, and strong written and oral communication skills. The successful candidate will be adaptable to a range of challenging projects and have a strong interest in governance, innovation, and financial services.

Is this role right for you?

Managing both the vendor and GTEP activities to ensure alignment with and fulfilment of contractual obligations (predominately with Kyndryl). Evaluate performance/ metrics/ thresholds of services and ensuring billing accuracy of same, highlighting gaps and discrepancies (if any) and flag to Vendor Management groups, ensuring that negative financial impacts are not realized. Proactive identification of issues that could impact the successful execution of commitments. This responsibility involves elevating those issues that the Sr. Manager should be aware of and framing/positioning ideas to resolve the problem/mitigate the risk. Assist the Director with Financial Management activities (i.e. validation/vetting of invoices against the applicable contract(s), setting of annual budget requirements, review and submission of monthly/ quarterly/ ad-hoc forecasts, etc). Monitors and analyze operational data to identify trends, issues and opportunities, and provide feedback to the Director in search of analytical-based recommendations/solutions. Responsible for creation and ongoing improvement of internal policies, procedures, and standards of the Vendor Management Optimization function. Knowledgeable in project management methodology and techniques, performance evaluation, and change management principles. Execute work across initiatives to deliver sound practices that align to GTEP -SPO'S strategic vision. Support to establish a clear and defined GTEP -SPO culture, through various channels of communications and standardization of process. Prepare and presents on SPO strategies/projects using synthesis, data visualization, and storytelling. Champions a customer focused culture to deepen stakeholder relationships and leverage broader Bank relationships, systems and knowledge. Protect operations by keeping contractual and financial information confidential. Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Strong problem solving and analytical skills. Excellent verbal and written communication skills, ability to effectively communicate with senior management. Proven ability to balance multiple priorities, adapt to a constantly changing business environment, work independently, drive initiatives to completion, and meet deadlines in a fast-paced environment Knowledgeable in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred.

Do you have the skills that will enable you to succeed in this role?

Bachelor's degree in management, business, finance or related field; master (MA or MSc) in business or related field preferred - Financial services and, specifically, banking experience are highly desired. 5 + years' previous experience in program management, project management, financial services, or procurement related field. Self-driven, highly energetic and team player attitude. Excellent analytical, strategic conceptual thinking, strategic planning and execution skills. Outstanding communication and interpersonal abilities. Experience with budgeting and resource allocation procedures. Highly proficient in MS Office tools (particularly Excel and Power Point); and financial reporting software (working knowledge of Power BI is an asset). Able to meet tight deadlines and flexibility to work evenings/weekends as needed, often on short notice. The incumbent is comfortable working in a highly virtual environment, with limited face to face supervision but still able to deliver superior quality results in a timely manner. English fluency required, Spanish ability a plus

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!


Location(s): Canada : Ontario : Toronto



Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.