Job Description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.



We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

What can you expect from this role?

The Manager, Vendor Management is accountable for the oversight and performance management of Claims vendor partners. The Manager will oversee multiple external vendor relationships that are significant in scope, complexity, and criticality for all business lines, specifically, but not limited to, Accident Benefits, Independent Adjusting and supporting Vendor Partners The Manager supports in developing and overseeing the Claims Vendor Management Mandates and Playbook including vendor governance, performance management, vendor innovation opportunities, intake and prioritization process, including inquiry, vetting and analysis, pipeline/roadmap alignment, strategic alignment, engagement and overall contract management. Supports the Claims Leadership Team in translating department strategies into the management of partner performance and selection Develops vendor management strategies to improve performance, drive customer experience, and create commercial value Strategically represents the business interests in the partnership. This includes clearly articulating the business performance expectations, as well as the perceived total value proposition of the relationship to vendor partners and key Claims leaders and stakeholders Oversees strategic workforce management for his/her function including resource planning, retention management, succession management as well as informing and appropriately leveraging Definity's recruiting strategy

What do you bring to this role?

University Degree in the areas of Business and/or Supply Chain or related discipline Strong knowledge of vendor management programs and processes 5-10 years of progressive and related experience within Vendor Management and/or Procurement functions Demonstrated experience in Vendor Performance Models, partner segmentation and governance Highly influential coupled with excellent communication skills to effectively communication goals and results to vendors and leadership Highly adaptable, with the ability to perform through periods of change and transition Experience working on/with high performance teams Insurance Operations experience is considered an asset Strong interpersonal skills, ability to develop and maintain business relationships 20% travel flexibility
Salary range is $87,400 - $161,000

Interested in this role, but don't meet every requirement?

We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" -- they're essential to our success.

What's in it for you?

Hybrid work schedule for most roles Company share ownership program Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot -- you deserve it.

It's better here -- but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces(TM) in Canada for women, for youth, and for inclusion.


Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).


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