Job Description

TD Description

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Department Overview

The GSI Vendor Management Team is dedicated to the protection of our employees, customers, premises, and physical assets. To achieve this goal, GSI Vendor Management team partners with TD Strategic Sourcing Group and through the RFP process executes a duly signed contract with a 3rd party service provider/vendor. Once the contract has been signed, the vendor management team works with GSI Operations as well the GSI Technology team and the 3rd party account team to develop a professional, productive partnership to ensure issues are discussed openly and resolved amicably in a timely manner. This partnership relationship provides the basis to ensure that the goals for both organizations, as defined within the Master Service Agreement (MSA), are efficiently and effectively achieved.

The Vendor Management Team is responsible for understanding the terms of the MSA including the Service Level Agreements (SLA\'s). The Vendor Management Team works in conjunction with both GSI Operations and the GSI Technology Teams to identity issues requiring improvement. The Vendor Management Team is responsible for following up with all involved parties on a timely basis and the vendor analyst documents meeting minutes from all these discussions. Each month-end, the Vendor SLA executive summaries are updated to include any new issues as well as provide status update on all unresolved matters and forwarded to the GSI executive team.

The successful candidate will develop, maintain, and enhance 3rd party vendor relationships with each of the contracted vendors account team. The vendor analyst is responsible for understanding the terms of the Master Service Agreement (MSA) including the Service Level Agreements (SLA\'s) and individual Statement of Work (SOWs). The vendor analyst works closely with the vendor manager to ensure they each have an up to date understanding of all issues relating to these 3rd party contracts. This role is responsible for ensuring each vendor submits a monthly SLA report as per the MSA agreement and completes the subsequent review of each said report to ensure the information provided is accurate and complete. This individual will attend all monthly Service Level Agreement (SLA) meetings and provide minutes including a listing of all follow up items and the individual(s) responsible for their completion.

Job Requirements

• The successful candidate must be highly motivated, organized, and be able to work with a variety of personalities within GSI and the vendor account teams.
• Superior communication skills are a necessity. The successful candidate must be able to thoroughly articulate details in both written and spoken format.
• The role requires daily interaction with the Vendor Manager; the successful candidate must be able to take direction and change priorities without advance notice.
• When working on contract related documentation, he/she must work with the appropriate individuals and lead the project through to timely completion.

• He/she must be able to work with peers, subordinates and leaders and know when to be diplomatic and when to be firm.

• Must be able to multitask and manage competing priorities.
• Superior Microsoft skills - Word and Power Point
• Ability to maintain confidentiality is a must have.

Hours

37.5



This role is the primary contact for SSG when developing and/or revising MSA agreements and SOWS or working through RFIs and RFPs documents and processes. The role requires the successful candidate to develop a working knowledge of SSG policies/procedures including any updates /changes that may impact GSI vendor contracts and vendor performance measurement. The candidate must attend weekly VM meetings with our SSG partners and complete ad hoc requirements as assigned (re COVID impact, etc.).

Additionally, this role requires the successful candidate to ensure all appropriate correspondence and reports are saved on the shared drive and available on a timely basis for other individuals that use this information. Given the nature of our business GSI is subject to regular audit enquiries and the successful candidate will be responsible for responding to enquiries and providing documents as requested by audit/compliance teams.

The Intermediate Vendor Analyst works with both the GSI Technology Team and GSI Operations Team and is a resource for all vendor performance issues. The successful candidate e is required to understand the issues identified within these teams and how vendor performance is measured from a contract perspective. As part of this collaborative workflow, the successful candidate is required to review guard vendor feedback, identify performance gaps and well done and provide recommendations to these teams.

Accountabilities:

• Attend all SLA meetings and prepare minutes including recording of assigned tasks, the individual(s) responsible and due dates.
• Ensure SLAs are applied consistently between vendors providing similar services
• Review each vendor\'s SLA report and ensure information is accurate and complete and save it on the shared drive.
• Ensure all vendor bonus payments or penalties assessed are calculated as per contract terms and paid/collected on a timely basis.
• Prepare updated monthly executive summaries for each vendor for manager\'s review.
• Prepare Change Order Requests (CORs) as required by GSI Operations and or GSI Technology Team as well as review all CORs submitted to GSI.
• Review vendor performance and issue Non-Conforming Request (NCR) as requested by either GSI Operations and or GSI Technology Team.
• Participate in the guard vendor monthly issues meetings to complete an in-depth review of each occurrence and determine if additional research is required and or if a penalty will be assessed.
• Become subject matter expert regarding key terms/requirements documented within MSA and or SOWs and respond to inquiries from vendors and from both GSI Operations and Technology Teams
• Act as primary point of contact when SSG is working on RFI\'s and RFP\'s and provide or obtain information as requested and forward it to SSG.
• Work in partnership with vendor manager to review and evaluate vendor responses received via the SSG RFI and the SSG RFP process.
• Complete financial analysis as required re: pricing analysis and budget impacts from rate increases
• Promote and support a positive work environment.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

Working knowledge of contracts implications and limitations.
University degree/College Diploma in related discipline or equivalent work experience.

Business Line

Corporate

Job Category - Primary

Global Security & Investigations

Job Category(s)

Global Security & Investigations

Job Family

Vendor Management

Time Type

Full Time

Employment Type

Regular

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