Job Description

Location:
Toronto, ON, CA, M5J 2V5
Req ID: 50538
Jobs by Category: Technology Solutions
Job Function: Product Management & UX/UI Design
Status: Full Time
Schedule: Regular

Description

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Create awesome experiences for our customers.

Join our team

We're a customer-driven and product-minded team within TELUS, responsible for our company's digital evolution. The Digital Product Strategy & Transformation team builds smart, customer-centric and data-driven experiences for telus.com and the My TELUS web and app.



Within Digital Product Strategy & Transformation, the UX Research team is responsible for understanding user behaviors, motivations and experiences across our digital products to further understand how we can create delightful user experiences for our customers and prospective customers.

What we'll accomplish together

We are looking for a UX Researcher to join our dynamic team and contribute to building seamless, customer-centered digital experiences for TELUS customers. As a UX researcher, you will investigate user behavior and user needs using both qualitative and quantitative methods by designing and conducting foundational and evaluative research to guide executive decision-making. The ideal candidate will be able to combine their quantitative and qualitative skills to better understand behavior and motivations, drive product strategy and improve the overall experience across TELUS.

What you will do

Conduct Research:

Personally initiate and conduct research to build deep foundational knowledge of product areas. Research should consist of a mix of solution validation and problem validation projects

Deliver:

Create high-quality deliverables that tell compelling stories integrated with research findings. This is typically accomplished through reports, presentations, video recordings, etc

Stakeholder Engagement:

Show an understanding of your stakeholders by familiarizing yourself with their objectives, processes, and obstacles. Apply this knowledge in stakeholder engagement and collaboration

Prioritization:

Effectively prioritize your research efforts and align with teams while considering impact, the goals of your stage groups, the broader product direction, and company objectives

Teamwork:

Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews

Empower:

Guide others to conduct research with a high degree of rigor. Help them follow defined research processes (for example, handbook procedures, opening and closing issues for research studies, documenting actionable insights, etc)

Advocacy:

Advocate for and socialize actionable insights independently and in a clear and compelling way

Qualifications

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What you bring:

Experience:

5+ years relevant work experience as a user researcher, including integrating user research into product designs. A strong understanding of the strengths and shortcomings of different research methods from a variety of disciplines including when and how to apply them at each product phase - you'll know when to use surveys, usability tests, focus groups and when to use guerilla research tactics.

Story Telling:

An organized mind to sort through all the collected data and user behaviours to give recommendations and the capability to weave this data into compelling stories using analytics to support your findings.

Problem Solving:

The curiosity to seek out relevant information and ability to ask the right questions to obtain information, understand, and learn from user research sessions.

Adapt:

The ability to move fast and adapt quickly to change, handle ambiguity, and work autonomously in an agile environment - you'll have to be comfortable prioritizing simultaneous deadlines across multiple projects.

Collaboration & Communication:

Good communication and public speaking skills to share out knowledge on user research.

About TELUS:

We want to work with people who:




Share our passion for all things digital Thrive in an agile, lean and fast-paced environment Clearly see things from the perspective of our customers Are curious, experiment and never stop learning View collaboration as essential to your work Utilize the power of data to inform decisions Embrace diversity and new ideas

What you can expect from us:

Impactful Work:

You'll play a key role in shaping digital experiences that improve the lives of millions of Canadians

Remote-First:

Flexible work arrangements with the freedom to work remotely and set your own schedule

Collaborative Culture:

Work with a passionate, diverse team that values innovation, curiosity, and continuous learning

Commitment to Community:

Every year, we donate time and resources to empower local communities, reflecting our deep commitment to social responsibility Salary Range: $80,000-$120,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.