Job Description

UX Designer
Visionpool is seeking user experience (UX) designer. Services would be carried out as a combination of remote and/or on-site. Resources can be located anywhere in Canada but are required to maintain work hours during the Saskatchewan time zone (CST).
Requirements:
The UX Designer will be responsible for ensuring user-centered design solutions that align with business goals and enhance the overall user experience. This includes conducting user research, creating personas, mapping user journeys, wireframing, prototyping, and usability testing. The UX Designer will also facilitate design thinking workshops to foster collaboration, uncover user needs, and drive innovative problem-solving across cross-functional teams.
The UX Designer provides strategic and tactical UX support throughout the product development lifecycle. This includes synthesizing research insights, defining user requirements, designing intuitive interfaces, and iterating based on user feedback. They also lead and participate in design review sessions to co-create and advise on solutions with our UX Design team and other stakeholders.
Key Roles and Responsibilities:

• Create wireframes, mock-ups, and interactive prototypes for insurance-related digital products such as customer and partner portals, broker management systems, and issuer tools ensuring accessibility and ease of use.
• Lead collaborative sessions with stakeholders to explore complex insurance challenges, generate ideas, and co-create innovative, user-focused solutions.
• Develop detailed user flows and service blueprints to identify friction points and opportunities for improving the end-to-end insurance experience.
• Work closely with product managers, developers, business analysts, and compliance teams to ensure UX designs align with business goals, technical feasibility, and regulatory requirements.
• Promote a user-first mindset across the organization by sharing insights, mentoring team members, and contributing to the development of product guidelines and design systems.
• Help evolve our experience design organization by shaping design processes, fostering a culture of continuous learning, mentoring designers, and supporting the integration of UX into digital initiatives.

• Human-centered design, interaction design, or visual design certification/education
• Related experience with user interface design, product delivery, and design workshop facilitation