Job Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don't take our word for it - read what analysts like and have to say about us.

Acumatica ERP delivers adaptable cloud and mobile technology with a unique all-inclusive user licensing model, enabling a complete, real time view of your business anytime, anywhere. Through our worldwide network of partners, Acumatica provides the full suite of integrated business management applications, including and .

Acumatica is the world's fastest growing provider of cloud business management software, with the industry's highest customer satisfaction rating. And that's not a coincidence. We offer a unified, modern business management platform designed to help today's small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly - adapting gracefully to the changing needs of growing business and freeing you up to focus on delighting more customers.

Responsibilities

• Collaborate with a team of designers and analysts from initial research to validation of proposed design.
• Design and conduct remote usability testing using static, clickable mockup and a real product.
• Translate your findings into actionable insight that improves usability of a product.
• Create sketches, user flows, site mapping, prototypes, user scenarios.
• Create high-fidelity design concepts and prototypes to share with stakeholders and test with users.
• Collaborate with developers to review designs, discuss product features and implementation.
• Check implemented features and create bugs.
• Synthesize and extract insights from collected data (clicks, page views) to identify a possible pain points in the user experience that can be turned into research topics.
• Create and improve design guidelines.

Requirements

• Degree in either Psychology, Cognitive Science, Computer Science, Human-Computer Interaction, Design, a related field - or equivalent experience.
• 2+ years of relevant work experience within User Experience Research.
• Portfolio with completed projects that describe goals, process and results.
• Experience with a variety of qualitative and/or quantitative testing methods, which may include interviews, surveys, ideation sessions, ethnographic field research, usability evaluation and diary studies.
• Innate curiosity to understand users: who they are, what motivates them, frustrates them, and how we can support them.
• Ability to translate your findings into actionable insights
• Co-design sessions, and facilitation skills.
• Excellent understanding guidelines for mobile devices and desktop applications
• Skilled with prototyping tools such as Figma, Axure, mobile prototyping tools
• Previous experience with B2B SaaS solutions is a plus (ERP, CRM, Payroll, Tax or Payment Processing).
• Understand front-end development and the implementation process (no coding required).

Us:

We are passionate about quality, and enjoy optimizing our systems for speed, reliability and scale. We strive to build easy to use, beautiful, well-structured products that delight our customers. Our team is built from culturally and linguistically diverse backgrounds, and we are seasoned veterans of working with a distributed team, across multiple time zones. English is the glue that holds us together, but multiple languages are spoken throughout our offices in Seattle, Columbus, Washington, Montreal, Moscow Myanmar, Indonesia, Thailand, Vietnam and Philippines and Singapore.

Acumatica Cloud ERP products are used by thousands of organizations on all continents (USA, Canada, Southeast Asia, Australia, New Zealand, Western Europe) every day.

Acumatica is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

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