Job Description

Role: UX Designer - Intermediate
Location: 5700 Yonge Street, 10th Floor Toronto, ON, (Hybrid)
Duration: 12 Months Contract With possible extension.
User Experience / Product Design (40%)

• Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
• Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
• Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design related problems.
• Knowledge about service design methods to provide high-level bird's eye view documentation of both the front-end user experiences and the back-end infrastructure and service processes that support them
• Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Deliver functional, accessible, usable, and aesthetically pleasing user interfaces.
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
• Practice ego-free design be open to giving and receiving feedback, collaborating with and supporting other designers
• Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following textbook solutions

Communications & Content (10%)

• Experience designing content to meet user needs and make complex, technical language and process simple to understand
• Ability to discern the right information in the right format for what users need
• Robust experience in writing, editing, and publishing digital content
• Strong communication skills to prepare documentation, including but not limited to, reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner
• Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design
• High emotional intelligence skills, with ability to discern between various stakeholders' interests and find reasonable compromises
• Strong mentoring and coaching abilities; ability to convey design concepts and methods to team members and stakeholders outside of design professions.

Agile Product Development (25%)

• Experience working in an agile, sprint-based development environment
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
• Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery

Experience (25%)

• Experience with medium-to-large sized product development / service design projects
• Experience dealing with designing services and products that deal with large organizational complexity
• Experience with leading strategy and execution on product/service discovery
• Experience with Figma user interface design software
• Experience designing interfaces with a design system

Must Have:

• Facilitating user experience design research through a number of methods, such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
• Lead design ideation and deliver design deliverables to-be service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Deliver functional, accessible, usable, and aesthetically pleasing user interfaces.
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
• Experience designing content to meet user needs and make complex, technical language and process simple to understand
• Ability to discern the right information in the right format for what users' needs