Job Description

Work Term: Permanent Work Language: English Hours: 30 hours per week Education: Bachelor's degree Experience: 5 years or more

Work setting

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Computer hardware or software retailer/wholesaler Help desk Office building Private sector

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Provide customer service

Supervision

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1 to 2 people

Computer and technology knowledge

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Information Technology Infrastructure Library (ITIL) iOS MAC Device drivers Networking software Networking hardware Networking security Servers Desktop applications Word processing software Presentation software Communication software Image editing software Desktop publishing software Mac OS MS Active Directory MS Office MS Windows SharePoint Spreadsheet Google Docs

Type of experience

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Call centre

Security and safety

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Bondable Basic security clearance Criminal record check

Transportation/travel information

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Own transportation Own vehicle Vehicle supplied by employer Willing to travel Willing to travel regularly Valid driver's licence Travel expenses paid by employer Public transportation is available

Work conditions and physical capabilities

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Work under pressure Repetitive tasks Manual dexterity Attention to detail Sitting Combination of sitting, standing, walking Bending, crouching, kneeling

Own tools/equipment

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Internet access Cellular phone

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Employment terms options

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Day

Health benefits

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Dental plan Disability benefits Health care plan

Financial benefits

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Life insurance * Registered Retirement Savings Plan (RRSP)