Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 35 to 40 hours per week Education: Experience:

Education

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College/CEGEP

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Design, develop and implement information systems business solutions

Computer and technology knowledge

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Android Information Technology Infrastructure Library (ITIL) Jira Shell script iOS MAC Networking software Networking hardware Networking security Extranet Intranet Internet Desktop applications Enterprise Applications Integration (EAI) File management software Security software Multimedia software Word processing software Presentation software Mail server software Communication software Image editing software Project management software Programming software HTML editing software Website creation and management software Web service design Business diagram software Desktop publishing software Database software Programming languages Software development Mac OS Python Salesforce MS Active Directory Data analysis software JavaScript MS Office MS Windows SQL SharePoint Spreadsheet TCP/IP Wireless networks XML PHP WordPress Business management software

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Honesty

Screening questions

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Are you authorized to work in Canada? Are you available for shift or on-call work? Are you willing to relocate for this position? Do you have experience working in this field?

Experience

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* 2 years to less than 3 years