Job Description

Work Term: Permanent Work Language: English Hours: 37.5 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 2 years to less than 3 years or equivalent experience

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide customer service Manage incidents Usability testing

Supervision

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No supervision responsibility

Computer and technology knowledge

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Project management software HTML editing software Software development Mac OS JavaScript SQL Spreadsheet PHP WordPress HTML

Type of experience

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Call centre

Area of work experience

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Quality assurance or control

Area of specialization

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E-commerce

Security and safety

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Basic security clearance

Transportation/travel information

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Own transportation Willing to travel

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Repetitive tasks Manual dexterity Attention to detail Sound discrimination Sitting

Own tools/equipment

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Internet access Cellular phone

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Do you have experience working in this field? Do you have the equipment you need to work from home (like internet and a workspace)? Do you live near the job location? What is the highest level of study you have completed?

Workplace information

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Hybrid

Health benefits

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Dental plan Health care plan

Financial benefits

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Stocks/shares

Long term benefits

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Maternity and parental benefits

Other benefits

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Free parking available On-site amenities On-site recreation and activities Paid time off (volunteering or personal days) Team building opportunities * Wellness program