Job Description

Education: College/CEGEP Experience: 1 to less than 7 months

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Provide customer service Manage incidents

Support for newcomers and refugees

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Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

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Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

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Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

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Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities Work Term: Permanent Work Language: English * Hours: 35 to 40 hours per week