Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 30 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

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3-4 people

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Manual dexterity Attention to detail Ability to distinguish between colours Sound discrimination Sitting Combination of sitting, standing, walking

Personal suitability

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Accurate Efficient interpersonal skills Excellent oral communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Employment terms options

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Early morning

Experience

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7 months to less than 1 year

Employment terms options

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Evening Morning Day

Health benefits

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Health care plan

Other benefits

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* Other benefits