Job Description

Location:
Toronto, Ontario
Duration:
06 Months
:
Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning, and delivery.
Required Skills & Qualifications

• 5 years of work experience in customizing and delivering Energy Management Systems, preferably e-terra AEMS - Reliance
• 5 years of experience with C, Java, or other related languages
• 5 years of experience with electric utility industry practices
• 5 years of experience with LINUX and Windows Operating Systems
• 5 years of experience with SQL, shell scripting, and ability to read and interpret logs & debug files
• Proven track record of problem analysis, identification, and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)

Preferred Skills & Qualifications

• Experience with Client's AEMS Reliance source design and development
• Experience with Oracle Database
• System configuration and Hands-on Experience in GitHub and ClearCase
• Experience on Realtime or Mission Critical Systems
• Experience in picking up and installing fixes on live customer systems
• Object-Oriented programming techniques, Oracle, and/or system administration

Day-to-Day Responsibilities

• Ensure customers' success by fostering a balanced relationship that benefits both the client and the customer, with the goal of producing the highest level of customer support and satisfaction.
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Write user/technical documentation and case notes. Act as a technical resource for staff.
• Primary contributor to Knowledge Base system for customer-specific issues that will benefit the greater customer and support team.
• Analyze and troubleshoot issues involving all aspects of Client solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems, and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct issues.
• Adhere to all quality processes and be part of an on-call rotation for after-business-hour customer calls.
• Ability to travel to customer sites.

For immediate consideration please click APPLY to begin the screening process with Alex.

Skills Required