Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We are looking for a Unit Manager, Digital Distribution - Sales to join our growing team!

The Intact Agency WOA is expanding to offer new roles in Alberta to better support Western Canada. As a Unit Manager for this newly created team in Alberta, you\'ll work closely with your colleagues in Ontario to support our Digital Distribution Personal Lines customer offering across West, Ontario and Atlantic.

What you\xe2\x80\x99ll do here:

• Lead, coordinate and supervise the activities of the team by organizing, planning and controlling the optimal use of personal, material and financial resources according to the budget
• Manage the performance of team employees according to company policies, ensuring continuous training and compliance with customer experience standards of the Intact Agency
• Manage the quality of phone service by ensuring cost and productivity control according to the objectives of the Intact Agency
• Ensure the quality of service offered to customers by regularly supervising team members according to standards in order to ensure the achievement of the objectives of the Intact Agency
• Identify issues, propose solutions, make change and recommend improvements on the quality of the service offered, the operations, and the risk management in order to achieve the company objectives
• Participate in multidisciplinary committees relating to special projects and digital initiatives in order to plan strategic elements, ensure smooth deployment, in addition to forecasting the impact of calls on the team and ensure that the process is optimized to control costs

What you bring to the table:

• A valid OTL license is required. Successful candidates are expected to hold this license or be willing to obtain the necessary licensing (with the support of the organization) shortly after beginning this role.
• Previous sales, customer service and/or call center experience
• Excellent intrapersonal skills to develop and maintain team engagement
• Available to work Monday to Friday, with flexibility to support the hours of 8:00 AM to 8:00 PM and the occasional weekend if required
• Strong skills in strategic planning, global vision and identification of optimization opportunities
• Knowledge of Intact Agency SAC operations (asset)
• Be a positive, inspiring and present leader on the floor
• Can establish an engaging work environment
• Provide structure and display strong time management skills
• Can manage change
• Excellent communication and listening skills
• Can learn quickly, to work in a team and to share ideas
• Can analyze and interpret results

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial