Job Description

Your Opportunity:
Come and join our team at Sturgeon Community Hospital! As the Unit Clerk you are the hub of this unit and provide relief to the Outpatient Department, Orthopaedic Clinc, and IV Clinic. You will coordinate patient appointments and process referrals for the Diabetes Clinic and other consult services. You will play a key role in training and orientation of new staff to all ambulatory clinics and foster a positive team environment by facilitating communication between Physicians, nursing, outpatient clinic staff, other health disciplines, departments, patients and families. The Unit Clerk will provide reception duties managing the telephones, register patients for clinic appointments, prepare electronic and paper charts for patient visits, manage referrals and waitlists, contact and advise patients of appointments and/or laboratory and diagnostic tests including required preparation, and request lab reports. In addition, you will perform general administrative duties which include but are not limited to photocopying and distributing correspondence; send, receive and route mail and fax communication, maintains program files, orders supplies and assists with program support activities. In these busy clinics, you will be responsible to transcribe and process doctors' orders including medication orders, laboratory orders, diagnostic imaging orders, and treatment orders and ensure an adequate level of supplies and equipment are available on the unit. You will have strong communication, professionalism, teamwork and customer service skills; be self-directed and possess the ability to work independently; demonstrate critical thinking, time management, conflict resolution, and decision-making skills; accurately collect & document information in a timely manner; and be adaptable in an environment with constant interruptions and short timelines.
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Classification:

Unit Clerk

Union:

AUPE GSS

Unit and Program:

Ambulatory Services, Diabetic Education Clinic

Primary Location:

Sturgeon Community Hospital

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

0.70

Posting End Date:

04-SEP-2025

Employee Class:

Regular Part Time

Date Available:

14-SEP-2025

Hours per Shift:

7.75

Length of Shift in weeks:

4

Shifts per cycle:

14

Shift Pattern:

Days

Days Off:

As Per Rotation

Minimum Salary:

$26.07

Maximum Salary:

$31.68

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

1 year experience in an Adult Ambulatory Clinic focused on Diabetic care within the last 3 years, including referral processing. Experience using connect care within the past year.

Preferred Qualifications:

Experience as an Unit Clerk in an outpatient/ambulatory clinic setting. Knowledge of Diabetes medical terminology. Experience with all connect care systems - Lumens Front Desk Scheduler, Clinic Referrals, Schegistrar, Registration Basics, Template Builder. Previous experience with Health Information Management (HIM) or document management. Experience with Health Information Management (HIM) or document management. CPR Level C (HCP).