Job Description

Your Opportunity:
Reporting to the Clinic Manager, the Unit Clerk provides essential clerical support and ensures the efficient flow of information within the high-volume, fast-paced ambulatory treatment areas of the 1C3 Medical Outpatient Unit (MOU) at WMC and 3A Adult Day Medicine (ADM) at KEC. As the first point of contact for patients, families and healthcare team members, the Unit Clerk plays a key role in delivering a high standard of customer service and interpersonal communication. This position requires strong organizational skills and the ability to coordinate program resources to meet the needs of the patients referred for treatment. The incumbent will act as the primary liaison for patients, families, physicians, social workers, and external agencies. The Unit Clerk must be able to manage patient information and documentation with accuracy and confidentiality. Must be able to demonstrate confidentiality, flexibility, initiative and professionalism in a dynamic healthcare environment.
Description:
As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit.

Classification:

Unit Clerk

Union:

AUPE GSS

Unit and Program:

1C3 Medical Outpatient Unit/ 3A Adult Day Medicine

Primary Location:

U of A Hospital

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

0.00

Posting End Date:

08-SEP-2025

Employee Class:

Casual/Relief

Date Available:

18-SEP-2025

Hours per Shift:

7.75

Length of Shift in weeks:

Varies

Shifts per cycle:

Varies

Shift Pattern:

Days, Evenings, Weekends

Days Off:

Other

Minimum Salary:

$26.07

Maximum Salary:

$31.68

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program.

Additional Required Qualifications:

Within 2 years of recent experience in a similar administrative role, specifically within the last year, in a high-volume ambulatory clinic setting. Proficient in Microsoft Office Suite, including Word, Outlook, and Excel. Extensive experience with Connect Care informatics system, having held roles such as Schegistrar. Demonstrated strong multi-tasking, conflict resolution, and conflict management skills in dynamic clinical settings. Capable of independently completing tasks with minimal supervision; currently the sole administrative support in a busy clinic environment. Ability to sustain prolonged computer work, maintaining focus and accuracy over extended periods. Holds current Basic Cardiac Life Support - Healthcare Provider (BCLS-HCP) certification and be able to perform CPR. Must be able to lift and carry 10-15 kg regularly.

Preferred Qualifications:

Within 2 years experience in an ambulatory care setting.