Job Description

The Team Leader position is responsible for the management of underwriting support staff (front office) within our Professional Insurance Division: Underwriting Assistants and/or Senior UAs. Ensures the team achieves all service delivery, timeliness, productivity and quality goals. Identifies and communicates regulatory compliance issues. This includes human resource management including coaching, counseling, goal setting and development of staff. Provides guidance and motivation to team members. Promotes teamwork and collaboration in a partnership with the underwriters that the unit supports.

What will your essential responsibilities include?

• Ensure that both individual, team and corporate targets are met. Closely monitor service level agreements & quality goals and support the Professional team to succeed.
• Ensure that staff remain motivated, focused, engaged and act according to the AXA XL commitments. Provide feedback to staff both formally and informally. Discover training needs and provide coaching.
• Handle the complex accounts and key tier one clients for the team.
• Continually look to enhance the efficiency of the processes. Introduce, develop and document improved ways of data analysis and operational processes with the Operations Manager.
• Managing a group up to 7 individuals.
• Oversee performance evaluation, development, training and cross training of staff.
• Coordinates schedule for overtime, sick and vacation time for the unit; effectively manages back up staff as needed
• Monitoring business activity and report on operational metrics for the team as required.
• Distribute and ensure a balance workload among staff. Delegate tasks and set deadlines.
• Demonstrate proactive involvement and assist with leadership in any project work.
• Assist in interviewing and hiring of new employees for the department.
• Ensure that all functions within the team follow relevant procedures and are compliant with regulatory requirement.
• Act as effective deputy/alternate for Middle Office Management as may be required.
• Completing quality control on the output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.).
• Ensure compliance of the unit with Internal or External Audit and Peer Reviews.
• Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks.
• Perform any duties as assigned.

You will report to Operations Manager.

Qualifications

We\xe2\x80\x99re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• 10+ years of work experience in the commercial insurance business
• Bachelor\'s degree or equivalent work experience
• Have the confidence to make decisions appropriate to defined area of authority
• Excellent communication skills
• Have a logical and innovative approach to providing solutions to complex problems
• Be able to work under own initiative and manage priorities in order to meet tight deadlines
• Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external colleagues.
• Excellent written and oral communication skills.
• Strong competency in MS Office applications: MS Outlook, MS Word and Excel required.
• Proven organizational and problem-solving skills.
• Proven prioritization and time management skills with accurate results.

Desired Skills and Abilities:

• Previous supervisory experience
• French language proficiency

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world\xe2\x80\x99s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy \xe2\x80\x93 Our Impact. Our Future. \xe2\x80\x93 aligns key issues that are pertinent to our business \xe2\x80\x93 climate, water and financial resilience - and contributes to AXA Group\xe2\x80\x99s purpose to \xe2\x80\x9cAct for human progress by protecting what matters.\xe2\x80\x9d.

• Climate: We\xe2\x80\x99re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We\xe2\x80\x99re developing water resilience where it is \xe2\x80\x94 and will be \xe2\x80\x94 needed most.
• Financial resilience: We\xe2\x80\x99re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs.

For more information, please see the on our website.

AXA